At a Glance
- Tasks: Provide hardware and software support, both remotely and on-site, to ensure smooth operations.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Flexible working hours, competitive pay, and opportunities for professional growth.
- Other info: Exciting site-based role with travel opportunities and a collaborative work environment.
- Why this job: Make a real difference by solving tech issues and supporting users daily.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a customer-focused mindset.
We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.
Key Responsibilities
- Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
- Perform break-fix support across all desktop equipment
- Carry out IMAC (Install, Move, Add, Change) activities
- Manage and complete assigned tickets, maintaining regular communication with scheduling teams
- Diagnose and resolve technical issues using available tools and expertise
- Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
- Follow documented procedures and maintain accurate, up-to-date records
- Support additional tasks and ad hoc assignments as required
- Adhere to health & safety policies and relevant compliance standards
- Remain vigilant to security risks and follow reporting procedures where needed
Skills & Knowledge
- Strong PC literacy with a solid understanding of Windows operating systems
- Experience supporting Microsoft Office Suite (including Visio/Project)
- Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.)
- Familiarity with Active Directory (desirable)
- Understanding of networks, troubleshooting, and network builds
- Experience with printer setup/configuration
- Exposure to VPN support and remote working environments
- Knowledge of mobile devices including iPads and Windows tablets
- Strong troubleshooting and problem-solving skills
Experience Required
- Minimum 2 years experience in an IT engineering/support role
- Proven ability to diagnose and repair desktops and laptops
- Good understanding of networks and Windows environments
- Relevant accreditations are desirable
Personal Attributes
- Strong customer service and communication skills
- Team player with a flexible and cooperative approach
- High attention to detail and strong organisational skills
- Ability to work under pressure and manage time effectively
- Professional, tactful, and reliable
Working Environment
This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment.
Deskside Technician employer: ECS
ECS Recruitment Group Ltd is an excellent employer for a Deskside Technician, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer service and teamwork, employees benefit from flexible working arrangements and opportunities to enhance their technical skills while supporting diverse client environments. The company fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the IT support sector.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Technician
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local meetups or tech events, and don’t be shy about introducing yourself. You never know who might have a lead on your next Deskside Technician role!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or a cool project you’ve worked on, create a portfolio or a LinkedIn showcase. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to desktop support and hardware issues. Practice explaining your thought process when diagnosing problems – it shows you’re not just about fixing things, but also about understanding them.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Deskside Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with hardware and software support, especially in line with the key responsibilities mentioned. We want to see how your skills match up with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've diagnosed and resolved technical issues in the past. We love seeing real-life scenarios where you've made a difference!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and the Microsoft Office Suite, especially Visio and Project. Be ready to discuss your experience with desktop hardware and troubleshooting techniques, as this will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in past roles. Highlight your communication skills and how you’ve managed to keep users informed during technical issues—this will demonstrate your ability to maintain a positive user experience.
✨Demonstrate Problem-Solving Prowess
Think of specific instances where you diagnosed and resolved technical issues effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your troubleshooting skills and how you approach challenges in a calm and organised manner.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask you how you would handle a specific technical issue or how you would prioritise multiple tickets. Practising these scenarios beforehand can help you articulate your thought process clearly and confidently.
