At a Glance
- Tasks: Manage and grow relationships with 300-350 SME customers in a fast-paced environment.
- Company: Join a dynamic team in Manchester focused on telecoms and cyber security.
- Benefits: Competitive salary with double OTE, plus opportunities for professional growth.
- Other info: Energetic and resilient candidates will thrive in this KPI-driven role.
- Why this job: Make an impact by driving revenue and uncovering new opportunities in a thriving industry.
- Qualifications: 1-3 years in account management or desk-based sales, with strong communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Stretford, Manchester (Onsite)
Hours: Monday-Friday, 9:00-5:30
Salary: £30,000 - £35,000 double OTE
We are looking for energetic, tenacious and driven Desk Based Account Managers to join our team based in Manchester. You will manage circa 300-350 existing SME customers, re-engage dormant accounts, uncover new opportunities, and develop strong, long-lasting relationships. This is a fast-paced, KPI-driven role where persistence, confidence, and commercial awareness are key.
What You’ll Be Doing:
- Re-engaging under-managed accounts and driving revenue growth
- Building customer relationships and identifying upsell opportunities
- Selling telecoms, connectivity, cyber security, and Microsoft related services
- Managing the full sales cycle from discovery to order
- Maintaining accurate CRM records and meeting call/activity KPIs
- Working closely with Sales Specialists for technical support
Essential skills:
- You will have at least 1-3 years’ experience in account management or desk-based sales
- Previous experience working within one of the following industries: MSP, telecoms, connectivity, cyber security, or Microsoft services
- You must be confident, energetic, resilient, and commercially minded
- Strong communication skills and ability to handle objections
- Good IT understanding and willingness to learn
- Must live within 30-40 minutes from the office/Stretford
- Able to pass DBS and background checks
ECS Resource Group are an Equal Opportunity Employer.
Desk Based Account Manager employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Get to know the company inside out! Research ECS Resource Group and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your pitch! You’ll need to be confident and energetic when discussing your experience and how it aligns with the Desk Based Account Manager role. Role-play with a friend or in front of a mirror to nail your delivery.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After interviews or networking chats, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role!
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your account management or sales experience, especially in telecoms or related fields, to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've successfully managed accounts or driven revenue growth in the past. We love a good story!
Show Off Your Communication Skills:Since strong communication is key for this role, make sure your application is clear and concise. Avoid jargon and keep it professional yet friendly. We want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on the telecoms, connectivity, and cyber security sectors. Familiarise yourself with the services the company offers and be ready to discuss how your experience aligns with their needs. This shows you're not just interested in the role, but that you understand the industry.
✨Showcase Your Resilience
Since this role is all about persistence and handling objections, prepare examples from your past where you've successfully navigated challenges. Think of times when you turned a 'no' into a 'yes'—this will demonstrate your tenacity and confidence.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use strong communication skills to engage them in conversation. Ask insightful questions about the company culture and team dynamics; this shows you're keen on developing long-lasting relationships, just like the role requires.
✨Be KPI Savvy
Understand the key performance indicators (KPIs) relevant to account management. Be prepared to discuss how you've met or exceeded KPIs in previous roles. This will highlight your commercial awareness and ability to drive revenue growth, which is crucial for this position.
