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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference in user experience within the telecom industry.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer (user experience) in Dartford, Kent employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Dartford, Kent
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend meetups, webinars, or even just reach out on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of APN settings and how they impact user experience. Be ready to discuss how you've tackled service experience issues in the past, as this will demonstrate your expertise in the field.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Service Designer (user experience) in Dartford, Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in telecommunications and any specific projects that showcase your skills in service design and user experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for improving customer experiences and how your background aligns with the key responsibilities outlined in the job description.
Showcase Relevant Projects: Include examples of past projects where you've successfully designed or improved services, especially in a telecommunications context. This will help us see your practical experience and problem-solving skills in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led end-to-end service design projects. Highlight how you improved customer experiences and resolved service issues. This will help demonstrate your expertise and give the interviewers a clear picture of what you can bring to their team.
✨Collaborate Like a Pro
Since the role involves working with network engineers and product managers, be ready to discuss how you've effectively collaborated with cross-functional teams in the past. Share stories that illustrate your ability to bridge technical and non-technical concepts, making it easier for everyone to understand the customer-centric approach.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current service design challenges or their approach to customer experience. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation during the interview.