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- Tasks: Coordinate device deliveries, manage project trackers, and support the team with admin tasks.
- Company: Leading IT services provider with a dynamic office culture.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience.
- Other info: Opportunity for immediate start and career growth in a tech-focused environment.
- Why this job: Join a vibrant team and gain valuable experience in customer service and project coordination.
- Qualifications: Customer service experience, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Learn more about the general tasks related to this opportunity below, as well as required skills.
1-Month Contract (Possibility of Extension)
Location: Dartford (Fully On-site)
Rate: £130 per day (Inside IR35)
We're partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you'll play a key part in supporting day-to-day project coordination and administration.
What you'll be doing:
- Contacting end users to coordinate device deliveries and collections
- Keeping project trackers and spreadsheets up to date
- Tracking and logging Proof of Delivery (POD) information
- Handling and updating tickets within ServiceNow
- Supporting the wider team with general administrative tasks
What we're looking for:
- Previous experience in a customer service-focused role, with strong communication skills
- Well-organised with a keen eye for detail
- Comfortable using Excel or similar spreadsheet tools
- BPSS clearance obtained within the last 6 months, or willingness to undergo checks before starting
If you're immediately available or interested in hearing more, get in touch.
Customer Service Administrator employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your answers. We want you to shine when discussing your experience and how you handle tricky situations with customers.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept track of projects or managed tasks in previous roles. This will demonstrate your attention to detail, which is key for the Customer Service Administrator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Administrator role. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this opportunity.
Be Clear and Concise: When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling lots of information in this role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ECS
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like coordinating device deliveries and handling tickets in ServiceNow. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role is customer service-focused, be prepared to showcase your communication skills. Think of examples from your past experiences where you effectively communicated with customers or team members. Practising these scenarios can help you articulate your points clearly during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you keep track of tasks and manage your time. Bring up any experience you have with project trackers or spreadsheets, as these are crucial for the role. You might even want to mention specific tools you've used to stay organised.
✨Prepare for BPSS Clearance Questions
Since BPSS clearance is mentioned, be ready to discuss your eligibility or willingness to undergo checks. If you have obtained it recently, mention that upfront. This shows that you’re proactive and ready to meet the requirements of the job without delays.