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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and grow your career.
- Why this job: Make a real difference in service design and customer satisfaction.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Locations
Service Designer in Cheshire, Warrington employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Cheshire, Warrington
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to telecommunications. We want to see how you've improved customer experiences and optimised services. A strong visual representation can really make you stand out.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Make sure you can confidently discuss mobile network configurations and how they impact service performance. We recommend practising common interview questions related to service design and customer experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed there. Don’t miss out on your chance to land that Service Designer role!
We think you need these skills to ace Service Designer in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in the telecommunications industry. We want to see how your skills as a Service Designer align with our needs, so don’t hold back on showcasing your relevant projects!
Showcase Your Technical Know-How: Since this role involves mobile network configurations, be sure to mention any specific knowledge you have about APN settings or other technical aspects. We love seeing candidates who can bridge the gap between tech and customer experience!
Highlight Collaboration Skills: Collaboration is key in this role, so share examples of how you've worked with network engineers, product managers, and operations teams in the past. We’re looking for someone who can effectively communicate across both technical and non-technical teams.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led end-to-end service design projects. Highlight how you improved customer experiences and resolved service issues. This will help demonstrate your expertise and give the interviewers a clear picture of what you can bring to their team.
✨Collaborate Like a Pro
Since the role involves working with various teams, be ready to discuss how you've collaborated with network engineers, product managers, and operations teams in the past. Share examples of how you translated technical capabilities into customer-centric services, as this will showcase your ability to bridge the gap between technical and non-technical stakeholders.
✨Ask Smart Questions
Prepare thoughtful questions about the company's current service design challenges or their approach to improving customer experiences. This not only shows your interest in the role but also gives you insight into their priorities and how you can contribute effectively.