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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer (user experience) in Cheltenham employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Cheltenham
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to people on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to telecommunications. We want to see how you’ve improved customer experiences and optimised services. Make it visually appealing and easy to navigate!
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Understand mobile network configurations and how they impact user experience. We recommend practising common interview questions related to service design and being ready to discuss your thought process in detail.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we often have exclusive opportunities listed there. Don’t miss out on your chance to land that Service Designer role!
We think you need these skills to ace Service Designer (user experience) in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in telecommunications and any specific projects that showcase your skills in service design and user experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for improving customer experiences and how your background aligns with the key responsibilities outlined in the job description.
Showcase Relevant Projects: Include examples of past projects where you've successfully designed or improved services, especially in a telecommunications context. This will help us see your practical experience and problem-solving skills in action.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Be ready to discuss specific projects you've worked on, especially those that involved improving customer experiences or optimising services. This will show that you understand the industry and can hit the ground running.
✨Showcase Your Collaboration Skills
Since the role involves working with network engineers and product managers, be prepared to share examples of how you've successfully collaborated with cross-functional teams in the past. Highlight any challenges you faced and how you overcame them to deliver a customer-centric service.
✨Demonstrate Technical Understanding
Familiarise yourself with mobile network configurations, particularly APN settings. Be ready to explain how these technical aspects impact user experience. This will demonstrate your ability to bridge the gap between technical concepts and customer experience design.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios related to service experience issues. Think of examples where you've identified and resolved problems in connectivity journeys. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.