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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 65000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer in Central employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in Central
✨Tip Number 1
Network, network, network! Get out there and connect with people in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out to professionals on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge, especially around APN settings and customer experience design. Be ready to discuss how you've tackled service experience issues in the past and how you can apply that to their needs.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer in Central
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer. Highlight your experience in the telecommunications industry and any specific projects that showcase your skills in service design and customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of mobile network configurations and how you've improved service experiences in the past.
Showcase Your Collaboration Skills: Since this role involves working with various teams, emphasise your ability to collaborate with network engineers and product managers. Share examples of how you've successfully bridged technical concepts with customer-centric designs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully designed and optimised services. Highlight any complex projects you’ve led, focusing on how you improved customer experiences. This will help demonstrate your expertise as a Senior Service Designer.
✨Collaboration is Key
Since the role involves working with network engineers and product managers, be prepared to talk about your experience in cross-functional teams. Share examples of how you’ve bridged the gap between technical and non-technical stakeholders to create customer-centric solutions.
✨Problem-Solving Mindset
Think of instances where you identified and resolved service experience issues. Be ready to discuss your approach to troubleshooting and improving connectivity journeys, from onboarding to ongoing support. This will highlight your proactive attitude and commitment to enhancing user experiences.