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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rates and the chance to work remotely.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in user experience within the telecom industry.
- Qualifications: Experience in telecommunications and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Designer User Experience Design in Cardiff employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designer User Experience Design in Cardiff
✨Tip Number 1
Network, network, network! Reach out to your connections in the telecommunications industry. You never know who might have a lead on a Service Designer role or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with service design and user experience. Make sure it’s easy to navigate and showcases your best work, especially in the Telco space.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of mobile networks and APN settings. Be ready to discuss how you’ve improved customer experiences in past roles, as this will be key in demonstrating your fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Designer User Experience Design in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in the telecommunications industry and any relevant projects that showcase your skills in service design.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that illustrate your expertise in user experience design and how you've improved customer service experiences.
Be Clear and Concise: Keep your application straightforward and to the point. We want to see your qualifications without wading through unnecessary fluff. Use bullet points where possible to make it easy for us to read.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led end-to-end service design projects. Highlight how you improved customer experiences and resolved service issues. This will help demonstrate your expertise and give the interviewers a clear picture of what you can bring to their team.
✨Collaborate Like a Pro
Since the role involves working with network engineers and product managers, be ready to discuss how you've effectively collaborated with cross-functional teams in the past. Share stories that illustrate your ability to bridge technical and non-technical concepts, as this is crucial for translating technical capabilities into customer-centric services.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current projects or challenges in service design. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals. Plus, it gives you a chance to demonstrate your understanding of the telecommunications landscape.