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For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in service design and user experience.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer UX in Bournemouth employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Bournemouth
✨Tip Number 1
Network, network, network! Get out there and connect with folks in the telecommunications industry. Attend meetups, webinars, or even just chat with people on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Don’t be shy about reaching out directly to companies you’re interested in. A quick email or message can go a long way. Let them know you’re keen on working with them and how your experience aligns with their needs.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly can sometimes get you noticed faster than through other channels.
We think you need these skills to ace Service Designer UX in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer UX. Highlight your experience in telecommunications and any specific projects that showcase your skills in service design and customer experience.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share your passion for improving customer experiences and how your background aligns with the key responsibilities outlined in the job description.
Showcase Relevant Projects: Include examples of your previous work that demonstrate your expertise in end-to-end service design. We want to see how you've tackled complex challenges and improved service experiences in the past.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the concepts but can also apply them in real-world scenarios.
✨Showcase Your Experience
Prepare specific examples from your past work where you’ve successfully designed services or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your expertise as a Senior Service Designer.
✨Collaboration is Key
Highlight your ability to work with cross-functional teams, including network engineers and product managers. Think of examples where you’ve bridged the gap between technical and non-technical stakeholders. This will illustrate your collaborative spirit and your understanding of how to translate technical capabilities into customer-centric services.
✨Problem-Solving Mindset
Be prepared to discuss how you identify and resolve service experience issues. Think of a time when you tackled a complex problem in a connectivity journey, from onboarding to ongoing support. This will showcase your analytical skills and your commitment to enhancing user experiences.