At a Glance
- Tasks: Design innovative service solutions and collaborate with clients to meet their unique needs.
- Company: Join a dynamic team at a leading IT Managed Services provider.
- Benefits: Competitive salary, car allowance, commission, and remote work flexibility.
- Other info: Opportunity to lead projects and collaborate across teams for exceptional outcomes.
- Why this job: Shape world-class services and drive real value for diverse customers.
- Qualifications: Experience in IT Managed Services and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Remote
Salary: £65k + Car + £10k comms
Role Description
We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs and drive significant value.
- Design Tailored Solutions: Collaborate with clients to create custom solutions that align with their unique requirements, demonstrating the full potential of our managed services.
- Engage with Clients: Attend customer meetings, present proposals, and build relationships with C-level executives and technical stakeholders. Your ability to communicate authentically will foster trust and partnership.
- Lead Solution Authority: Be the go-to expert on solution completeness, feasibility, and governance, ensuring alignment across opportunities.
- Develop Proposals & Documentation: Prepare compelling proposals and navigate bid review processes with a focus on clarity and transparency.
- Manage Risks & Assumptions: Identify and manage risks throughout the solution lifecycle, ensuring proactive solutions that maintain project momentum.
- Collaborate Cross-Functionally: Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery.
- Contribute to Service Development: Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative.
- Drive Successful Outcomes: Align service designs with business goals to ensure exceptional quality and customer satisfaction.
About You
- Industry Experience: You have a strong understanding of the UK IT Managed Services market, including areas such as Modern Workplace, End User Service Desk, Managed Networks, Unified Communications, Infrastructure/Cloud, and Managed Security.
- Solution Creation: You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m.
- Certifications & Knowledge: ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential.
- Commercial Acumen: Your experience includes strong commercial and bid skills, including governance and costing models.
- Exceptional Communication Skills: You excel in documentation and presentations and feel comfortable communicating at the CxO level.
- Leadership & Collaboration: You are skilled in leading virtual teams and fostering collaboration across technical and sales functions.
- Understanding of TUPE and Managed Services Contracts: Knowledge of transition and transformation in managed services contracts is a plus.
- Public Sector Experience: Familiarity with public sector procurement processes is an advantage.
Service Design Architect in Bolton employer: ECS
At ECS Recruitment Group Ltd, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our remote work culture fosters flexibility and inclusivity, allowing you to thrive while contributing to cutting-edge service solutions in the IT Managed Services market. With competitive compensation, opportunities for professional growth, and a commitment to employee well-being, we empower our team to achieve meaningful success in their careers.
