At a Glance
- Tasks: Provide hands-on IT support and resolve hardware, software, and network issues.
- Company: Join a dynamic IT support team in Central Blackpool.
- Benefits: Competitive salary, potential for permanent role, and supportive work environment.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Make a real difference by enhancing user experience through effective IT solutions.
- Qualifications: 2+ years in IT support, strong Windows knowledge, and excellent problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Central Blackpool (Fully On-Site) £30,000 per annum Fixed-Term 12 month Contract - potential to go permanent 37.5 Hours per Week
We are seeking an experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment. As an IT Support Engineer, you will provide both deskside and remote support, ensuring hardware, software, and network-related issues are resolved efficiently while delivering an exceptional end-user experience.
Key Responsibilities
- Provide remote and deskside support to end users.
- Diagnose and resolve hardware and software issues across desktops, laptops, and peripheral devices.
- Replace desktops, laptops, and monitors on a like-for-like basis to minimise downtime.
- Perform break-fix repairs on desktop and laptop equipment.
- Carry out IMAC activities (Installs, Moves, Adds and Changes).
- Manage and complete assigned support tickets within agreed service levels.
- Troubleshoot and resolve network connectivity issues.
- Install and configure network printers and end-user devices.
- Escalate complex incidents where appropriate and keep users updated throughout.
- Maintain accurate documentation and administrative records.
- Support IT projects and other tasks as directed by the wider IT team.
- Adhere to company security, compliance, and health & safety procedures.
Skills & Experience
Essential
- Minimum 2 years' experience in an IT Support, IT Engineer or Service Desk role.
- Strong knowledge of Windows operating systems.
- Experience diagnosing and repairing desktop and laptop hardware.
- Good understanding of networking fundamentals and troubleshooting.
- Experience supporting Microsoft Office applications.
- Experience with VPN connectivity and remote support tools.
- Strong analytical and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and effectively manage workload.
Desirable
- Experience with Active Directory.
- Basic Server OS knowledge.
- Experience with network builds and installations.
- Knowledge of Microsoft Visio and Project.
- Experience supporting iPads and Windows tablets.
- Relevant desktop or laptop hardware accreditations.
About You
You will be: A team player with a flexible and positive attitude. Customer-focused with excellent interpersonal skills. Organised and detail-oriented. Able to remain calm and effective under pressure. Reliable, professional, and committed to delivering a high standard of support.
This is a fantastic opportunity for a skilled IT Support Engineer looking to join a supportive team in a fully site-based role in Central Blackpool.
IT Support Engineer in Blackpool employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
