Workforce Management Analyst
Birmingham - Hybrid (2 days per week onsite)
Before applying for this role, please read the following information about this opportunity found below.
£35,000 per annum
We're looking for an experienced Workforce Management Analyst to join a busy customer operations environment, taking responsibility for the real-time management of telephony performance, resource and service levels.
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This is a hands-on WFM role where you'll monitor live contact centre activity, manage queues and...
Workforce Management Analyst in Birmingham employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
