At a Glance
- Tasks: Resolve complex technical issues and mentor junior engineers in a dynamic environment.
- Company: Join a forward-thinking tech team in Solihull with a collaborative culture.
- Benefits: Enjoy hybrid working, generous leave, and a strong healthcare package.
- Other info: Real opportunities for career progression and technical development await you.
- Why this job: Tackle meaningful challenges and influence service delivery while growing your career.
- Qualifications: Experience in 3rd Line Support, Windows, Microsoft 365, and networking fundamentals.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position, where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions - not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers.
What You'll Be Doing
- Acting as the technical escalation point for 1st and 2nd Line teams
- Owning and resolving complex incidents and problems through to completion
- Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments
- Conducting root cause analysis and implementing permanent fixes
- Supporting users via tickets, phone, email, and remote sessions
- Managing and prioritising workload in line with SLAs
- Monitoring and responding to alerts from RMM tools
- Maintaining clear and accurate documentation and knowledge articles
- Identifying trends and driving service improvements
- Supporting internal initiatives to improve tools, processes, and standards
- Communicating effectively, translating technical detail into clear, business-friendly language
What We're Looking For
You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership.
Essential Experience
- Proven background in a Senior / 3rd Line Support role (ideally within an MSP)
- Windows desktop and server environments
- Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD)
- Active Directory, Group Policy, and core infrastructure services
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Firewalls, switches, and general networking devices
- Virtualisation (VMware, Hyper-V, or similar)
- Microsoft Azure, including Azure Virtual Desktop (AVD/WVD)
- Citrix environments
Desirable
- Exposure to security tools or security-focused troubleshooting
- Scripting, automation, or Infrastructure as Code experience
- Experience mentoring or supporting junior engineers
What's in It for You
- Hybrid working - 3 days per week in Solihull
- 25 days annual leave, increasing to 28 with service
- A strong healthcare and wellbeing package, including private medical cover, discounted health plans, and virtual GP access
- A comprehensive benefits package designed to support your health, wellbeing, and work-life balance
- Employee assistance programme and wellbeing support
- Real opportunities for career progression and technical development
- A collaborative environment where you can make a genuine impact
Why Apply?
This is a great opportunity for a seasoned 3rd Line Engineer who wants to:
- Work on complex, meaningful technical challenges
- Move beyond ticket resolution into true problem ownership
- Influence service delivery and continuous improvement
- Be part of a forward-thinking, supportive technical team
Senior 3rd Line Support Engineer in Birmingham employer: ECS
Join a dynamic and innovative team in Solihull as a Senior 3rd Line Support Engineer, where you'll enjoy a hybrid working model that promotes work-life balance. With a strong focus on employee wellbeing, including a comprehensive healthcare package and opportunities for career progression, this role offers the chance to tackle complex technical challenges while mentoring junior engineers in a collaborative environment. Be part of a forward-thinking company that values your expertise and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior 3rd Line Support Engineer role.
✨Tip Number 2
Prepare for those tricky technical interviews! Brush up on your troubleshooting skills and be ready to discuss complex incidents you've resolved. We want to see how you think and approach problems, so don’t hold back on showcasing your expertise.
✨Tip Number 3
Show off your passion for continuous improvement! Talk about any initiatives you've led or been part of that improved processes or tools. We love candidates who are proactive and eager to make a difference in their teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for talented individuals like you to join our high-performing team in Solihull.
We think you need these skills to ace Senior 3rd Line Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior 3rd Line Support Engineer role. Highlight your technical expertise, especially in areas like Windows environments and cloud technologies, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've tackled complex issues in the past and how you can contribute to our team’s success.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills; demonstrate them! Include instances where you’ve taken ownership of incidents and delivered long-term solutions, as this is key for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with StudySmarter!
How to prepare for a job interview at ECS
✨Know Your Tech Inside Out
As a Senior 3rd Line Support Engineer, you'll need to demonstrate your deep technical knowledge. Brush up on key areas like Windows environments, Microsoft 365, and networking fundamentals. Be ready to discuss specific challenges you've faced and how you resolved them.
✨Showcase Problem Ownership
This role is all about taking ownership of complex incidents. Prepare examples where you've gone beyond just fixing issues to conducting root cause analysis and implementing long-term solutions. Highlight your ability to manage incidents from start to finish.
✨Communicate Clearly
You'll be translating technical jargon into business-friendly language, so practice explaining complex concepts simply. Think about how you can convey your technical expertise in a way that non-technical stakeholders can understand.
✨Emphasise Continuous Improvement
The company values service improvements, so come prepared with ideas on how you've contributed to process enhancements in previous roles. Discuss any experience you have mentoring junior engineers or supporting internal initiatives to improve tools and standards.
