Level 1 Deskside Support Analyst
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Location: Snowhill, Birmingham - Onsite 5 days per week
Contract: 3-6 months
Rate: £200 (Inside IR35)
Start Date: Ideally first week of October 2026
Job Role
We're looking for a personable and customer-focused Level 1 Support Analyst to join an IT support team supporting users within a Microsoft-based environment.
This is an excellent opportunity for someone with previous first-line support experience who enjoys helping users, troubleshooting technical issues and providing a great customer service.
Key Responsibilities
Act as the first point of contact for client users experiencing IT issues.
Provide Level 1 technical support across a Microsoft-based environment.
Troubleshoot and resolve common hardware, software and access-related issues.
Log, manage and escalate incidents through the appropriate support processes.
Support users with Microsoft applications and general IT queries.
Maintain excellent communication and customer service throughout the support process. xohmjla
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Level 1 Deskside Support Analyst in Birmingham employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
