We're looking for an IT Support Engineer to join a busy internal IT team based in Solihull. This is a great opportunity for someone with 2+ years' IT support experience who enjoys troubleshooting and providing hands-on support to users.
- Providing 1st and 2nd line IT support
- Supporting Microsoft 365, Active Directory and Exchange Online
- Troubleshooting Windows 10/11 hardware and software issues
- Setting up laptops, mobile devices and user accounts
- Supporting Teams and SharePoint
- Troubleshooting basic networking including TCP/IP, DNS and VPNs
- Managing and resolving support tickets
Essential skills..
- 2+ years' IT support experience
- Strong Microsoft 365 and Windows knowledge
- Active Directory and Exchange Online experience
- Excellent troubleshooting and customer service skills
- Experience working with ticketing systems
Experience with macOS, MDM, PowerShell or VoIP would be beneficial.
ECS Resource Group are an Equal Opportunity Employer
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IT Support Engineer - 2nd Line in Birmingham employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
