Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work remotely.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real difference in user experience within the telecom industry.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 65000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Designer User Experience Design in Birmingham employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Designer User Experience Design in Birmingham
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your ability to improve customer experiences and solve complex problems. We want to see how you can make an impact!
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge, especially around mobile networks and connectivity. Be ready to discuss how you’ve tackled service experience issues in the past. We love candidates who can bridge the gap between tech and user experience!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our team. Don’t miss out on the chance to land that dream job!
We think you need these skills to ace Designer User Experience Design in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in the telecommunications industry and any relevant projects that showcase your skills in service design.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that illustrate how you've improved customer experiences or optimised services in a telecommunications context.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see why you’re the perfect fit for the role.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led end-to-end service design projects. Highlight how you improved customer experiences and resolved service issues. This will help demonstrate your expertise and ability to deliver complex service improvements.
✨Collaboration is Key
Since the role involves working closely with network engineers and product managers, be ready to discuss how you've collaborated with cross-functional teams in the past. Share examples of how you translated technical capabilities into customer-centric services, as this will showcase your ability to bridge the gap between technical and non-technical stakeholders.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current service design challenges or their approach to improving customer experiences. This not only shows your genuine interest in the role but also gives you a chance to demonstrate your understanding of the industry and the specific needs of the company.