ECS Resource Group is seeking a Service Desk Team Leader to manage a 24/7 service desk team in Solihull. You will lead IT, Network and Voice Engineers, drive SLA performance and act as senior escalation point for complex incidents.
Ideal candidates will have MSP experience, a customer‑focused leadership style, and be eligible for SC clearance. This permanent role offers a 4 on/4 off shift pattern with 12‑hour shifts.
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24/7 Service Desk Team Lead — Lead, Develop, Deliver in Birmingham employer: ECS
As a leading employer in the IT support sector, we offer a dynamic work environment that values innovation and teamwork. Our Swindon location provides employees with the opportunity to engage in meaningful projects while enjoying competitive pay and a supportive culture that fosters professional growth. Join us for a rewarding experience where your contributions directly impact our success.
