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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and drive impactful projects.
- Why this job: Make a real difference in user experience within the telecom industry.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 65000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer (user experience) in Basingstoke employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Basingstoke
✨Tip Number 1
Network, network, network! Reach out to your contacts in the telecommunications industry and let them know you're on the lookout for a Service Designer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of APN settings and how they impact user experience. Be ready to discuss how you've tackled service experience issues in the past and how you can apply that to their needs.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer (user experience) in Basingstoke
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in telecommunications and any relevant projects that showcase your skills in service design and user experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the key responsibilities and skills listed in the job description.
Showcase Your Technical Knowledge: Since this role requires a solid understanding of mobile networks and connectivity, don’t shy away from mentioning your knowledge of APN settings and other technical aspects. It’ll show we’re serious about our expertise!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Familiarise yourself with fixed connectivity products and mobile network configurations, especially APN settings. This will help you speak confidently about how you can improve customer experiences.
✨Showcase Your Experience
Prepare to discuss specific projects where you've successfully delivered end-to-end service improvements. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your expertise in the Telco industry.
✨Collaboration is Key
Emphasise your ability to work with cross-functional teams. Be ready to share examples of how you've collaborated with network engineers, product managers, and operations teams to create customer-centric services. This shows you can bridge the gap between technical and non-technical stakeholders.
✨Problem-Solving Mindset
Think about common service experience issues in connectivity journeys and how you would address them. Prepare to discuss your approach to identifying and resolving these issues, as this will demonstrate your proactive attitude and commitment to improving user experiences.