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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and flexible working arrangements.
- Other info: Opportunity to collaborate with diverse teams and drive impactful projects.
- Why this job: Make a real difference in user experiences within the telecom industry.
- Qualifications: Extensive Telco experience and strong service design skills required.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer UX in Antrim employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer UX in Antrim
✨Tip Number 1
Network, network, network! Get out there and connect with professionals in the telecommunications industry. Attend meetups, webinars, or even just reach out on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your previous service design projects, especially those related to fixed connectivity and mobile networks. This will give potential employers a clear view of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of APN settings and how they impact user experience. Be ready to discuss how you've tackled service experience issues in the past, as this will demonstrate your expertise in the field.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Designer UX in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Designer UX. Highlight your experience in telecommunications and any relevant projects that showcase your skills in service design and customer experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the key responsibilities and skills outlined in the job description.
Showcase Your Technical Knowledge: Since this role requires a solid understanding of mobile networks and connectivity, don’t shy away from mentioning your expertise in APN settings and other technical aspects. We want to see how you can bridge the gap between tech and user experience!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications and service design. Understand the key concepts like APN settings and how they impact user experience. Being able to discuss these topics confidently will show that you're not just familiar with the industry, but that you can also apply this knowledge practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully led service design projects. Highlight your role in improving customer experiences and how you collaborated with technical teams. This will help demonstrate your ability to bridge the gap between technical capabilities and customer-centric services.
✨Ask Insightful Questions
During the interview, don’t hesitate to ask questions about the company’s current service design challenges or their approach to integrating new technologies. This shows your genuine interest in the role and helps you gauge if the company aligns with your values and expertise.
✨Practice Your Soft Skills
Service design isn’t just about technical skills; it’s also about communication and collaboration. Be ready to discuss how you manage stakeholder relationships and resolve conflicts. Practising these scenarios can help you articulate your approach effectively during the interview.