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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rate and opportunity to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 65000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
Service Designer (user experience) in Antrim employer: ECS
Contact Detail:
ECS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (user experience) in Antrim
✨Tip Number 1
Network, network, network! Get out there and connect with folks in the telecommunications industry. Attend meetups, webinars, or even just chat with people on LinkedIn. You never know who might have a lead on your next Service Designer role!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure to include case studies that demonstrate how you improved customer experiences in previous roles. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss mobile network configurations and how they impact user experience. We want you to feel confident when talking about APN settings and other key concepts during those crucial conversations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for talented individuals like you to join our community and help shape the future of service design.
We think you need these skills to ace Service Designer (user experience) in Antrim
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in the telecommunications industry and any relevant projects you've worked on that showcase your skills in service design and user experience.
Showcase Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Provide examples of how you've improved customer experiences or resolved service issues in previous roles. We love seeing real-world applications of your expertise.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant to the role. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECS
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact user experience. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully designed services or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your expertise as a Senior Service Designer.
✨Collaboration is Key
Since the role involves working with network engineers and product managers, be ready to talk about how you’ve collaborated with different teams in the past. Highlight any experiences where you bridged the gap between technical and non-technical stakeholders.
✨Problem-Solving Mindset
Think of some common service experience issues in telecommunications and how you would approach resolving them. Being able to articulate your problem-solving process will show that you can think critically and act decisively in challenging situations.