At a Glance
- Tasks: Resolve technical issues and provide exceptional support in a fast-paced environment.
- Company: Join a high-performing 24/7 support team in Solihull.
- Benefits: Competitive salary with a 20% shift allowance and permanent position.
- Other info: Dynamic shift pattern with opportunities for career growth and development.
- Why this job: Make a real impact by delivering outstanding customer service and solving complex problems.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
The predicted salary is between 36000 - 44000 £ per year.
2nd Line Service Engineer - IT (24/7 Shift) Solihull, West Midlands £30,000 - £32,000 + 20% Shift Allowance (£38,400 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team.
Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs.
What You'll Be Doing Taking ownership of technical incidents through to resolution.
Providing remote support across desktops, servers, and cloud environments.
Troubleshooting Windows Server, desktop, virtualisation, and Azure-related issues.
Monitoring and responding to system alerts and performance incidents.
Maintaining accurate ticket updates, technical documentation, and knowledge base articles.
Collaborating with internal teams, customers, and third-party suppliers.
Participating in major incident management and structured shift handovers.
Delivering excellent customer service within a fast-paced 24/7 support environment.
Essential skills Previous experience in a 2nd Line Service Desk, IT Support, or Service Engineer roles.
Experience working within an MSP (Managed Service Provider) environment.
Strong troubleshooting and incident resolution skills.
Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (Service Now preferred).
Excellent communication and customer service skills.
Must be eligible for SC Security Clearance.
Desirable Experience working within a 24/7 or shift-based support environment.
Exposure to monitoring tools such as Logic Monitor.
Knowledge of networking technologies including LAN, WAN, VPN, and Wi-Fi.
ITIL Foundation certification.
Microsoft or other relevant technical certifications.
You'll be a proactive, customer focused engineer with excellent problem solving skills and a passion for delivering outstanding support.
Comfortable working under pressure, you'll thrive in a collaborative environment, take ownership of technical issues, and be committed to providing a first-class customer experience.
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: TPBN1_UKTJ
2nd Line Service Engineer - IT (24/7 Shift) employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Service Engineer - IT (24/7 Shift)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECS values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECS might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECS!
✨Direct Apply to ECS
Let's not forget to apply directly through the ECS website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Service Engineer - IT (24/7 Shift)
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECS.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECS. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECS
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
