At a Glance
- Tasks: Troubleshoot complex network issues and provide 24/7 support to customers.
- Company: Join a dynamic team at a leading tech company in Solihull.
- Benefits: Competitive salary with shift allowance, plus excellent career growth opportunities.
- Other info: Work in a collaborative environment with diverse challenges every day.
- Why this job: Be part of a brand-new support team making a real impact in networking.
- Qualifications: Experience in 2nd Line Network Support and strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
2nd Line Network Engineer (24/7 Shift) Solihull, West Midlands £30,000 - 32,000
20% Shift Allowance (£38,400 OTE) Permanent | 4 on / 4 off Shift Pattern 12-hour shifts (7am-7pm & 7pm-7am) We're seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments.
You'll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock.
What You'll Be Doing Taking ownership of network-related incidents through to resolution.
Providing technical support via phone, monitoring platforms, and ticketing systems.
Troubleshooting routing, switching, firewall, wireless, and connectivity issues.
Accessing and supporting customer network infrastructure remotely.
Investigating performance issues, outages, and monitoring alerts.
Managing escalations and working closely with third-party suppliers and vendors.
Maintaining accurate technical documentation and incident records.
Participating in major incident response and structured 24/7 shift handovers.
Delivering excellent customer service while maintaining SLA performance.
Essential Skills Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role.
Strong troubleshooting and incident management skills.
Experience supporting: Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus) Cisco security and firewall technologies Cisco Wireless Solutions Broadband, WAN and connectivity services VLANs and VPNs Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet.
Strong understanding of network security principles.
Experience with ITSM/ticketing systems, ideally Service Now.
Excellent communication and customer service skills.
Must be eligible for SC Security Clearance.
Desirable Experience within a 24/7 support or NOC environment.
Exposure to enterprise networking technologies including Palo Alto and Forti Gate.
Cisco, Fortinet or other relevant networking certifications.
Experience with network monitoring and traffic analysis tools About You You'll be a proactive and customer-focused engineer with a passion for networking and problem-solving.
You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same.
With excellent analytical skills and strong attention to detail, you'll play a key part in ensuring critical customer services remain operational 24/7 ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: c272c101-f45c-4783-b4a0-50ad222b87c0
2nd Line Network Engineer (24/7 Shift) employer: ECS
ECS Resource Group is an exceptional employer, offering a dynamic work environment where innovation and collaboration thrive. As a CyberArk Engineer, you will have the opportunity to work on cutting-edge projects with a global managed service provider, enhancing your skills while contributing to significant telecom initiatives. With a focus on employee growth and a commitment to work-life balance, ECS Resource Group ensures that every team member feels valued and empowered in their career journey.
