Service Delivery Manager (SDM) – IT Services
Whitehaven (Onsite)
We’re looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment. This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.
Responsibilities
- Lead, manage, and develop engineering teams within an IT services environment.
- Oversee service delivery performance, ensuring SLAs and KPIs are met.
- Act as a key point of contact for stakeholders and service users.
- Drive continuous improvement and operational efficiency.
- Ensure effective communication across teams and locations.
- Maintain high standards of service, compliance, and customer satisfaction.
Qualifications
- Proven experience in a Service Delivery Manager or similar leadership role.
- Strong people management and leadership skills, with a track record of managing technical teams.
- Background in IT services (essential for understanding delivery and technical environments).
- Excellent communication and stakeholder management skills.
- Able to work effectively in a fully onsite environment.
Location & Travel
- Primary site: Westlakes Science & Technology Park, Whitehaven (CA2 434JZ).
- Additional site: Warrington (WA3 6GR) – occasional travel required.
- Ideally located within a 1-hour commute of the primary site.
Security Clearance
- Security clearance preferred: SC clearance, or eligibility to obtain clearance is essential.
- Employment subject to successful clearance.
Salary & Benefits
- Pay leave Life assurance (x2 salary).
If you’re a strong leader with a passion for delivering high-quality IT services and developing high-performing teams, we’d love to hear from you.
