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- Tasks: Provide hands-on IT support to a vibrant school community and maintain innovative tech.
- Company: Join a dynamic school environment focused on technology and collaboration.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive work culture.
- Why this job: Make a real impact by ensuring technology runs smoothly for students and staff.
- Qualifications: Passion for tech, problem-solving skills, and familiarity with various operating systems.
- Other info: Exciting opportunities for growth and learning in a modern IT environment.
The predicted salary is between 30000 - 42000 £ per year.
Are you a problem-solver with a passion for technology and a desire to make a real impact? We’re looking for an enthusiastic IT Support Technician to support a vibrant school community including teachers, support staff, students, and visitors while also providing remote and onsite support to our partner sites. In this hands-on role, you’ll help keep the technology running smoothly every day, contribute to exciting infrastructure projects, and play a key part in maintaining a modern, secure and innovative IT environment.
Your responsibilities as an IT Support Technician:
- Be the go-to person for day-to-day IT support, ensuring systems and devices are reliable, secure and ready when needed.
- Deliver first- and second-line support—diagnosing issues, troubleshooting efficiently, escalating where needed and keeping users informed.
- Support school events, making sure AV, networking and IT setups run without a hitch.
- Work with the Network Manager on upgrades, maintenance and infrastructure projects across the school.
- Help manage servers, cloud services, networks and endpoint environments.
- Maintain secure IT operations through good practice with access control, patching, backups and safeguarding.
- Deploy and support end-user devices—desktops, laptops, tablets, printers, mobiles and peripherals.
- Set up and troubleshoot AV systems: interactive screens, projectors, digital signage and classroom tech.
- Assist with deploying and maintaining school applications and cloud platforms.
About You:
- A logical thinker with strong attention to detail and a passion for problem-solving.
- Great communicator - comfortable working with everyone from senior leaders to students.
- Excellent time-management, able to juggle multiple tasks and prioritise effectively.
- Curious, adaptable and eager to learn new technologies.
- End-user support across Windows 10/11, macOS and ChromeOS, including device deployment and modern management (Intune, Autopilot, Apple School Manager, MDM).
- Hardware troubleshooting for PCs, laptops, tablets, printers and peripherals.
- Server and identity management within Windows Server 2016–2022, Active Directory, Azure AD/Entra ID and Group Policy.
- Microsoft 365 administration, including Exchange Online, SharePoint and Teams.
- Networking fundamentals such as DHCP, DNS, TCP/IP, VLANs, switching, Wi-Fi and basic firewall concepts.
- Cloud and security tools, including backup technologies (Veeam, cloud backups), antivirus/endpoint protection, email/web filtering and safeguarding systems.
- Education technology, including MIS platforms (SIMS, iSAMS, SchoolBase) and classroom technologies like interactive screens and AV equipment.
Information Technology Support Technician in Wellington employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Technician in Wellington
✨Tip Number 1
Network, network, network! Get out there and connect with people in the IT field. Attend local tech meetups or school events where you can chat with teachers and staff. You never know who might have a lead on a job or be looking for someone just like you!
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting or setting up AV systems, create a portfolio or a blog showcasing your projects. This gives potential employers a taste of what you can do and sets you apart from the crowd.
✨Tip Number 3
Don’t just apply—follow up! After submitting your application through our website, drop a quick email to express your enthusiasm. A little persistence can go a long way in showing that you’re genuinely interested in the role.
✨Tip Number 4
Prepare for the interview by practising common IT support scenarios. Think about how you’d handle specific issues, like troubleshooting a network problem or setting up classroom tech. Being ready to demonstrate your problem-solving skills will impress the interviewers!
We think you need these skills to ace Information Technology Support Technician in Wellington
Some tips for your application 🫡
Show Your Passion for Technology: When writing your application, let your enthusiasm for technology shine through! We want to see how your passion aligns with our mission to support a vibrant school community. Share any relevant experiences that highlight your love for problem-solving and tech.
Tailor Your Application: Make sure to customise your application to fit the IT Support Technician role. Highlight your skills in troubleshooting, user support, and any experience with the technologies mentioned in the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at ECS Resource Group
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies mentioned in the job description. Familiarise yourself with Windows 10/11, macOS, and the various cloud services like Microsoft 365. Being able to discuss your hands-on experience with these systems will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled tech issues in the past. Think about times when you diagnosed a problem, troubleshot effectively, or even escalated an issue when necessary. This will demonstrate your logical thinking and ability to handle challenges, which is crucial for this role.
✨Communicate Like a Pro
Since you'll be working with a diverse group of people, practice explaining technical concepts in simple terms. You might be asked to describe how you would support a teacher or student with a tech issue, so being clear and approachable in your communication is key.
✨Be Ready to Juggle Tasks
Time management is essential in this role, so think of examples where you've successfully managed multiple tasks at once. Whether it’s supporting school events or maintaining IT operations, showing that you can prioritise effectively will make you stand out as a candidate.
