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- Tasks: Provide first-line technical support for IT issues via phone, email, and in-person.
- Company: Join a growing IT team in Bedfordshire, dedicated to excellent customer service.
- Benefits: Enjoy a competitive salary of £37k - £40k and a supportive work environment.
- Why this job: Be the go-to person for tech solutions and make a real impact on employee productivity.
- Qualifications: No specific qualifications required; just a passion for technology and helping others.
- Other info: This is an onsite role, perfect for those who thrive in a collaborative environment.
The predicted salary is between 31000 - 42000 £ per year.
We are seeking a highly motivated and customer-oriented IT Support Engineer to join our growing IT team. In this role, you will be the first point of contact for our employees, providing prompt and effective technical support for a range of IT issues.
You will work closely with the IT Support Team Leader to ensure smooth and efficient operations within the IT department.
Responsibilities:- Provide first-line technical support to employees via phone, email, and in-person.
- Desktop/laptop issues (software, hardware, peripherals)
- Network connectivity problems (Wi-Fi, VPN, LAN)
- Email and calendaring software issues
- Printer and scanner issues
- Basic software installation and configuration
- Password resets and account lockout resolution
- Log and track all support requests in the ticketing system.
- Escalate complex issues to higher-level support personnel when necessary.
- Maintain accurate records of all support activities.
- Proactively identify and resolve recurring IT issues.
- Assist with the deployment and maintenance of IT equipment.
Technician (Technical Support Technician) employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technician (Technical Support Technician)
✨Tip Number 1
Familiarise yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills for both hardware and software issues. Prepare to discuss specific examples of problems you've solved in the past, as this will showcase your hands-on experience.
✨Tip Number 3
Understand the importance of customer service in an IT support role. Be ready to share how you've handled difficult situations or provided exceptional support to users in previous roles.
✨Tip Number 4
Research StudySmarter's IT environment and the technologies we use. Tailoring your conversation to reflect your understanding of our systems can demonstrate your genuine interest in the position.
We think you need these skills to ace Technician (Technical Support Technician)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support. Focus on your technical skills, such as troubleshooting desktop/laptop issues, network connectivity, and software installation.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to handle technical issues. Mention specific examples of how you've successfully resolved IT problems in the past.
Highlight Relevant Certifications: If you have any IT certifications (like CompTIA A+, Network+, or Microsoft certifications), be sure to include them in your application. This can set you apart from other candidates.
Show Enthusiasm for the Role: In your application, express your motivation for wanting to work as an IT Support Engineer. Companies appreciate candidates who are genuinely interested in the role and the company.
How to prepare for a job interview at ECS Resource Group
✨Know Your Technical Stuff
Brush up on common IT issues like desktop/laptop problems, network connectivity, and software installation. Be ready to discuss how you've resolved similar issues in the past.
✨Show Off Your Customer Service Skills
As a support technician, you'll be the first point of contact for employees. Prepare examples of how you've provided excellent customer service and handled difficult situations.
✨Familiarise Yourself with Ticketing Systems
Understand how ticketing systems work, as you'll need to log and track support requests. Mention any experience you have with similar systems during the interview.
✨Ask Insightful Questions
Prepare questions about the team dynamics, the types of issues they commonly face, and how success is measured in the role. This shows your interest and helps you gauge if it's the right fit for you.
