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For Companies At a Glance
- Tasks: Help customers upgrade from analogue to digital phone services with ease.
- Company: Join a dynamic team focused on customer satisfaction and modern solutions.
- Benefits: Enjoy 25 days holiday, your birthday off, and a competitive benefits package.
- Why this job: Make a real difference by guiding customers through important tech transitions.
- Qualifications: Great communication skills; no technical background needed.
- Other info: Full training provided with opportunities for career growth.
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for confident, people-focused individuals to join our team as Customer Sales Representatives. This role is all about helping existing customers move from older analogue phone services to modern digital solutions ahead of the UK-wide switch-off in January 2027. You’ll be speaking to customers, explaining the changes in simple terms, and guiding them through upgrading their services — ensuring a smooth and hassle-free transition.
What You’ll Be Doing
- Contacting existing customers via phone and video
- Explaining the analogue switch-off and what it means for them
- Recommending suitable digital alternatives (full training provided)
- Answering questions and handling objections confidently
- Agreeing pricing and securing customer sign-off
- Accurately recording customer details and passing orders internally
- Working towards individual and team targets
What We’re Looking For
You don’t need a technical background — we’re looking for great communicators who are comfortable speaking to customers. Ideal backgrounds include:
- Telesales
- Customer service / call centre
- Retail or hospitality (customer-facing roles)
- Customer retention or outbound calling roles
You’ll be a great fit if you:
- Are confident and friendly on the phone
- Can explain things clearly and simply
- Are comfortable handling objections
- Enjoy working towards targets
- Are organised and detail-focused
What You’ll Get
- Full training and ongoing support
- Clear targets and structured work
- Opportunity to develop sales and communication skills
- Potential to move into a permanent role
- Competitive benefits package including: 25 days holiday + bank holidays, Your birthday off
Customer Sales Representative in Southampton employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Representative in Southampton
✨Tip Number 1
Practice your phone skills! Since you'll be speaking to customers a lot, get comfortable with making calls. Try role-playing with a friend or family member to build your confidence and refine your pitch.
✨Tip Number 2
Know your stuff! Familiarise yourself with the analogue switch-off and the digital solutions available. The more you know, the better you can explain things to customers and handle any questions they throw your way.
✨Tip Number 3
Set personal goals! Think about what targets you want to hit and how you can achieve them. This will not only keep you motivated but also show potential employers that you're driven and results-oriented.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Customer Sales Representative in Southampton
Some tips for your application 🫡
Show Your People Skills: Since this role is all about connecting with customers, make sure to highlight your communication skills in your application. We want to see how you can explain things clearly and simply, just like you'll be doing with our customers.
Tailor Your Experience: When you're writing your application, think about your past roles in customer service or sales. Share specific examples that demonstrate your ability to handle objections and work towards targets. This will help us see how you'd fit into our team.
Be Confident and Friendly: Your personality matters! We’re looking for confident and friendly individuals. Let your enthusiasm shine through in your written application. A positive tone can really make a difference and show us you’d be great on the phone with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ECS Resource Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of the analogue switch-off and the digital solutions available. This will help you explain things clearly to customers during the interview, showing that you can simplify complex information.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about how you would handle objections or difficult customers. Practising with a friend or in front of a mirror can boost your confidence and help you articulate your thoughts better.
✨Show Your Personality
As a Customer Sales Representative, being friendly and approachable is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate your people skills.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how success is measured in the team. It’s a great way to show you’re serious about the position!