At a Glance
- Tasks: Design user-centred services and lead digital transformation initiatives.
- Company: Remote role with a focus on impactful service design in the public sector.
- Benefits: Competitive rate, flexible remote work, and opportunity to influence major projects.
- Other info: Join a dynamic team and enhance your career in a meaningful way.
- Why this job: Shape the future of services and make a real difference in people's lives.
- Qualifications: Experience in digital transformation and strong communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Location: Remote (UK)
Contract: Initial 6 Months
Rate: Inside IR35
We’re looking for a strategic, systems-minded Service Designer to support major digital transformation and IT-enabled service improvement programmes. This role sits at the heart of agile multidisciplinary teams, shaping end-to-end services that are efficient, scalable and genuinely user-centred. You’ll work across the full lifecycle — from discovery through to live — mapping current and future states, aligning digital solutions with operational realities, and helping organisations modernise complex services.
What You’ll Be Doing
- Designing end-to-end services across people, process and technology
- Leading service blueprinting, journey mapping and ecosystem design
- Supporting large-scale transformation and efficiency initiatives
- Facilitating workshops and influencing senior stakeholders
- Embedding accessibility, inclusion and measurable outcomes into services
- Using data and evidence to drive confident decision-making
- Working within Agile, multidisciplinary delivery teams
What We’re Looking For
- Strong experience in digital transformation and IT service environments in the central government/Public Sector (Essential)
- Ability to simplify complexity and design scalable, sustainable services
- Comfortable navigating ambiguity and large stakeholder groups
- Experience working across operational, policy and technical boundaries
- Confident communicating the value of service design at all levels
- Familiar with tools such as Miro, Lucid and Figma
- Experience working to government or enterprise digital standards is highly desirable
- Ideal for someone experienced in complex sectors such as education, social care, justice or other regulated environments.
If you're passionate about improving services at scale and driving real operational impact, I’d love to connect.
Service Designer employer: ECS Resource Group
As a Service Designer with us, you'll join a forward-thinking organisation that prioritises innovation and user-centred design in the heart of digital transformation. Our remote work culture fosters collaboration across multidisciplinary teams, offering you the flexibility to thrive while contributing to impactful projects in the public sector. We are committed to your professional growth, providing opportunities for continuous learning and development, all while championing accessibility and inclusion in our services.
StudySmarter Expert Advice🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant meetups or webinars, and don’t be shy about sharing your passion for service design. The more people know you’re on the lookout, the better your chances of landing that dream role.
✨Tip Number 2
Showcase your skills! Create a portfolio that highlights your best work in service design, especially projects that demonstrate your ability to simplify complexity and drive transformation. Make sure it’s easy to share when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and digital transformation. Think about how you can communicate the value of your experience in a way that resonates with the specific needs of the organisation you're applying to.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in digital transformation and IT service environments. We want to see how your skills align with the role of Service Designer, so don’t hold back on showcasing relevant projects!
Showcase Your Process:When describing your past work, focus on the end-to-end service design process you’ve been involved in. We love to see how you’ve mapped current and future states, and how you’ve used tools like Miro or Figma to bring your ideas to life.
Highlight Collaboration Skills:Since this role involves working within agile, multidisciplinary teams, make sure to emphasise your experience in facilitating workshops and influencing stakeholders. We’re looking for someone who can navigate ambiguity and communicate effectively at all levels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at ECS Resource Group
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss your experience with journey mapping, service blueprinting, and how you've tackled complex service challenges in the past. This role is all about shaping user-centred services, so show them you know your stuff!
✨Showcase Your Agile Experience
Since this position involves working within Agile teams, be prepared to share specific examples of how you've contributed to Agile projects. Talk about your role in facilitating workshops or collaborating with multidisciplinary teams. Highlighting your adaptability in fast-paced environments will definitely impress.
✨Communicate Clearly and Confidently
You’ll need to influence senior stakeholders, so practice articulating your ideas clearly. Use examples from your past work to demonstrate how you've communicated the value of service design. Confidence is key, so don’t shy away from showcasing your achievements and the impact they had.
✨Familiarise Yourself with Tools
Get comfortable with tools like Miro, Lucid, and Figma if you haven't already. Be ready to discuss how you've used these tools in previous roles to enhance service design processes. Showing that you're tech-savvy and can leverage these tools effectively will give you an edge.
