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For Companies At a Glance
- Tasks: Lead service design projects to enhance critical government services using User Centred Design methods.
- Company: Join a dynamic public sector team focused on improving citizen experiences.
- Benefits: Flexible hybrid/remote work, immediate start, and the chance to make a real difference.
- Other info: Be part of an agile team that values innovation and collaboration.
- Why this job: Shape the future of public services while collaborating with passionate professionals.
- Qualifications: Experience in GDS frameworks and user-centred design is essential.
The predicted salary is between 36000 - 60000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity)
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams
Further details available upon application.
Service Designer employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Service Designer role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Show off your GDS experience! When chatting with potential employers, make sure to highlight your hands-on experience with the GDS framework. Share specific examples of how you've used User Centred Design methods to improve services – this will set you apart from the crowd.
✨Tip Number 3
Get involved in user research activities! If you can, volunteer for projects or workshops that allow you to participate in user research. This not only sharpens your skills but also demonstrates your commitment to UCD principles, which is super attractive to employers.
✨Tip Number 4
Apply through our website! We’ve got some fantastic opportunities waiting for you. By applying directly, you’ll ensure your application gets the attention it deserves, and you can showcase your passion for service design right from the start.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Show Off Your GDS Experience: Make sure to highlight your solid GDS experience in your application. We want to see how you've used the GDS framework in past projects, so don’t hold back on those details!
User-Centred Design is Key: Since we’re all about User Centred Design, be sure to showcase your understanding and application of UCD principles. Share examples of how you’ve applied these methods to improve services in your previous roles.
Collaborative Spirit: We love a team player! In your application, mention any experiences where you’ve worked closely with researchers, product managers, or delivery teams. This will show us that you can thrive in our collaborative environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity right away.
How to prepare for a job interview at ECS Resource Group
✨Know Your GDS Inside Out
Make sure you brush up on your Government Digital Service (GDS) experience. Be ready to discuss specific projects where you've applied GDS principles, like Discovery or Alpha phases. Highlight how your work has improved public sector services and be prepared to share examples of service blueprints or journey maps you've created.
✨Showcase Your User-Centred Design Skills
Prepare to talk about your approach to User Centred Design (UCD). Think of concrete examples where you've used UCD methods to enhance user experiences. Discuss how you've translated user research insights into actionable design improvements, as this will demonstrate your ability to ground decisions in real user evidence.
✨Collaborate Like a Pro
Since you'll be working in a multidisciplinary agile team, it's crucial to showcase your collaboration skills. Share stories about how you've worked closely with researchers, product managers, and delivery teams. Emphasise your ability to communicate effectively and solve problems together, as teamwork is key in this role.
✨Be Ready for Prototyping Questions
Expect questions about your experience with concept development and prototyping. Prepare to discuss the tools and techniques you use to develop and test prototypes. Highlight any iterative processes you've followed and how you've refined concepts based on user feedback, as this shows your commitment to continuous improvement.