At a Glance
- Tasks: Solve complex technical issues and mentor junior engineers in a dynamic environment.
- Company: Join a high-performing technical team in Solihull with a collaborative culture.
- Benefits: Enjoy hybrid working, generous leave, and a strong healthcare package.
- Other info: Real opportunities for career progression and technical development await you.
- Why this job: Take ownership of meaningful challenges and influence service delivery improvements.
- Qualifications: Proven experience in 3rd Line Support and strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
We’re looking for an experienced
Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull.
This is a true
3rd line position , where you’ll act as the final escalation point for complex technical issues. You’ll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions —not just quick fixes.
Working across modern on-prem, virtualised, and cloud environments, you’ll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers.
- What You’ll Be Doing
- Acting as the technical escalation point for 1st and 2nd Line teams
- Owning and resolving complex incidents and problems through to completion
- Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments
- Conducting root cause analysis and implementing permanent fixes
- Supporting users via tickets, phone, email, and remote sessions
- Managing and prioritising workload in line with
- SLAs
- Monitoring and responding to alerts from RMM tools
- Maintaining clear and accurate documentation and knowledge articles
- Identifying trends and driving service improvements
- Supporting internal initiatives to improve tools, processes, and standards
- Communicating effectively, translating technical detail into clear, business-friendly language
- What We’re Looking For
You’ll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership.
- Proven background in a
- Senior / 3rd Line Support role
- (ideally within an MSP)
- Windows desktop and server environments
- Active Directory, Group Policy, and core infrastructure services
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Firewalls, switches, and general networking devices
- Virtualisation (VMware, Hyper-V, or similar)
- Exposure to security tools or security‑focused troubleshooting
- Scripting, automation, or Infrastructure as Code experience
- Experience mentoring or supporting junior engineers
- What’s in It for You
- Hybrid working –
- 3 days per week in Solihull
- 25 days annual leave, increasing to 28 with service
- A strong healthcare and wellbeing package , including private medical cover, discounted health plans, and virtual GP access
- A comprehensive benefits package designed to support your health, wellbeing, and work‑life balance
- Employee assistance programme and wellbeing support
- Real opportunities for career progression and technical development
- A collaborative environment where you can make a genuine impact
Why Apply?
- This is a great opportunity for a seasoned 3rd Line Engineer who wants to:
- Work on complex, meaningful technical challenges
- Move beyond ticket resolution into true problem ownership
- Influence service delivery and continuous improvement
- Be part of a forward‑thinking, supportive technical team
- #J-18808-Ljbffr
Senior 3rd Line Support Engineer employer: ECS Resource Group
ECS Resource Group is an exceptional employer, offering a dynamic work environment in Oxford where clinical excellence and professional development are at the forefront. With a strong emphasis on collaboration and evidence-based practices, employees benefit from comprehensive training opportunities and a supportive culture that fosters growth within the healthcare sector. Join us to make a meaningful impact in surgical solutions while enjoying the unique advantages of working in a vibrant city known for its rich history and innovation.
