At a Glance
- Tasks: Help customers upgrade from analogue to digital phone services with ease.
- Company: Join a dynamic team focused on customer satisfaction and modern solutions.
- Benefits: Enjoy 25 days holiday, your birthday off, and a competitive benefits package.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Make a real difference by guiding customers through important tech transitions.
- Qualifications: Great communication skills and a friendly attitude are all you need!
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for confident, people-focused individuals to join our team as Customer Sales Representatives. This role is all about helping existing customers move from older analogue phone services to modern digital solutions ahead of the UK-wide switch-off in January 2027. You’ll be speaking to customers, explaining the changes in simple terms, and guiding them through upgrading their services — ensuring a smooth and hassle-free transition.
What You’ll Be Doing
- Contacting existing customers via phone and video
- Explaining the analogue switch-off and what it means for them
- Recommending suitable digital alternatives (full training provided)
- Answering questions and handling objections confidently
- Agreeing pricing and securing customer sign-off
- Accurately recording customer details and passing orders internally
- Working towards individual and team targets
What We’re Looking For
You don’t need a technical background — we’re looking for great communicators who are comfortable speaking to customers. Ideal backgrounds include:
- Telesales
- Customer service / call centre
- Retail or hospitality (customer-facing roles)
- Customer retention or outbound calling roles
You’ll be a great fit if you:
- Are confident and friendly on the phone
- Can explain things clearly and simply
- Are comfortable handling objections
- Enjoy working towards targets
- Are organised and detail-focused
What You’ll Get
- Full training and ongoing support
- Clear targets and structured work
- Opportunity to develop sales and communication skills
- Potential to move into a permanent role
- Competitive benefits package including: 25 days holiday + bank holidays, Your birthday off
Customer Sales Representative in Plymouth employer: ECS Resource Group
Join a dynamic team as a Customer Sales Representative, where you'll play a crucial role in guiding customers through the transition to modern digital solutions. Our supportive work culture fosters personal and professional growth, offering comprehensive training and clear targets to help you excel. With competitive benefits, including generous holiday allowances and the opportunity for career advancement, this is an excellent place to build a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative in Plymouth
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, showing that you understand their services and how they help customers will really set you apart. It’s all about making that connection!
✨Tip Number 2
Practice your communication skills! Since this role is all about talking to customers, try role-playing with a friend or family member. This will help you get comfortable explaining things clearly and handling any tricky questions that might come up.
✨Tip Number 3
Don’t shy away from showcasing your past experiences. Whether it’s from retail, hospitality, or call centres, share stories that highlight your customer service skills and how you’ve successfully handled objections in the past.
✨Tip Number 4
Finally, apply through our website! We love seeing candidates who are genuinely interested in joining us. Plus, it gives you a chance to stand out right from the start. So, what are you waiting for? Get your application in!
We think you need these skills to ace Customer Sales Representative in Plymouth
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and friendliness in your writing.
Tailor Your Application:Make sure to customise your application for the Customer Sales Representative role. Highlight any relevant experience you have in customer service or sales, and explain how it relates to helping customers transition to digital solutions.
Keep It Clear and Simple:Just like you’ll need to explain things to customers, make sure your application is easy to read. Use clear language and avoid jargon. We appreciate straightforward communication!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECS Resource Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of the analogue switch-off and the digital solutions available. This will help you explain things clearly to customers during the interview and show that you're proactive about learning.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about how you would handle objections or explain complex information simply. Practising with a friend can help you feel more confident and articulate.
✨Show Your Personality
This role is all about being friendly and approachable. During the interview, let your personality shine through! Smile, be enthusiastic, and don’t be afraid to share personal anecdotes that demonstrate your communication skills.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how success is measured in the team. It’s a great way to engage with the interviewer!
