At a Glance
- Tasks: Help customers upgrade from analogue to digital phone services with ease.
- Company: Join a dynamic team focused on customer satisfaction and modern solutions.
- Benefits: Enjoy 25 days holiday, your birthday off, and a competitive benefits package.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Make a real difference by guiding customers through important tech transitions.
- Qualifications: Great communication skills; no technical background needed.
The predicted salary is between 25000 - 32000 € per year.
We’re looking for confident, people-focused individuals to join our team as Customer Sales Representatives. This role is all about helping existing customers move from older analogue phone services to modern digital solutions ahead of the UK-wide switch-off in January 2027. You’ll be speaking to customers, explaining the changes in simple terms, and guiding them through upgrading their services — ensuring a smooth and hassle-free transition.
What You’ll Be Doing
- Contacting existing customers via phone and video
- Explaining the analogue switch-off and what it means for them
- Recommending suitable digital alternatives (full training provided)
- Answering questions and handling objections confidently
- Agreeing pricing and securing customer sign-off
- Accurately recording customer details and passing orders internally
- Working towards individual and team targets
What We’re Looking For
You don’t need a technical background — we’re looking for great communicators who are comfortable speaking to customers. Ideal backgrounds include:
- Telesales
- Customer service / call centre
- Retail or hospitality (customer-facing roles)
- Customer retention or outbound calling roles
You’ll be a great fit if you:
- Are confident and friendly on the phone
- Can explain things clearly and simply
- Are comfortable handling objections
- Enjoy working towards targets
- Are organised and detail-focused
What You’ll Get
- Full training and ongoing support
- Clear targets and structured work
- Opportunity to develop sales and communication skills
- Potential to move into a permanent role
- Competitive benefits package including: 25 days holiday + bank holidays, Your birthday off
Customer Sales Representative in Peterborough employer: ECS Resource Group
Join a dynamic team as a Customer Sales Representative, where you'll play a crucial role in guiding customers through the transition to modern digital solutions. Our supportive work culture fosters personal and professional growth, offering comprehensive training and clear targets to help you excel. With competitive benefits, including generous holiday allowances and the opportunity for career advancement, this is an excellent place to build a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative in Peterborough
✨Tip Number 1
Get to know the company and its products inside out. When you’re chatting with potential employers, showing that you understand their mission and how you can contribute makes a massive difference. It’s all about making that connection!
✨Tip Number 2
Practice your pitch! You’ll want to be able to explain why you’re the perfect fit for the Customer Sales Representative role in a clear and engaging way. Role-play with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Don’t shy away from asking questions during interviews. This shows you’re genuinely interested and helps you gauge if the company is the right fit for you. Plus, it gives you a chance to demonstrate your communication skills!
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It’s a great way to stand out and show your enthusiasm for the role.
We think you need these skills to ace Customer Sales Representative in Peterborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, this role is all about connecting with customers, so show us how you’d do that!
Tailor Your Experience:Make sure to highlight any relevant experience you have, especially in customer service or sales roles. Even if it’s from retail or hospitality, let us know how those skills can help you excel as a Customer Sales Representative. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, just like you’ll be doing with our customers. Avoid jargon and make sure your key points stand out — we want to see your strengths without wading through too much text!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy — just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at ECS Resource Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of the analogue switch-off and the digital solutions available. This will help you explain things clearly to customers during the interview, showing that you can simplify complex information.
✨Practice Makes Perfect
Rehearse common interview questions related to customer service and sales. Think about how you would handle objections or difficult customers. Practising with a friend or in front of a mirror can boost your confidence and help you articulate your thoughts better.
✨Show Your Personality
As a Customer Sales Representative, being friendly and approachable is key. During the interview, let your personality shine through. Smile, maintain eye contact, and engage with the interviewer to demonstrate your people skills.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the training process or how success is measured in the team. It’s a great way to leave a positive impression!
