At a Glance
- Tasks: Provide top-notch onsite and remote IT support while troubleshooting hardware and software issues.
- Company: Join a dynamic IT support team in Lytham St Annes.
- Benefits: Competitive salary plus on-call allowance, with opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on customer satisfaction.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through.
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.
Key Responsibilities
- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
Skills & Experience
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem-solving abilities
Onsite Services Engineer employer: ECS Resource Group
Join our dynamic team as an Onsite Services Engineer in Lytham St Annes, where we prioritise employee growth and a collaborative work culture. We offer competitive salaries, on-call allowances, and the chance to enhance your technical skills while providing exceptional support in a customer-focused environment. With opportunities for professional development and a commitment to work-life balance, we are dedicated to making your career both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Services Engineer
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Lytham St Annes. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your troubleshooting skills! When you get the chance to chat with hiring managers or during interviews, share specific examples of how you've solved complex IT issues. This will demonstrate your hands-on experience and problem-solving abilities.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for the Onsite Services Engineer position. Plus, it gives us a chance to see your application first-hand and connect with you directly.
We think you need these skills to ace Onsite Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on hardware experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our onsite services team. Share specific examples of your problem-solving abilities and customer service skills that align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECS Resource Group
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and hardware. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of times when you've provided excellent service. Prepare to share stories that highlight your communication skills and how you handle challenging situations with users.
✨Familiarise Yourself with the Company
Do a bit of research on the company and its culture. Understanding their values and the type of support they provide can help you tailor your answers and demonstrate that you're a good fit for their team.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific technical scenarios or customer interactions. Practise articulating your thought process clearly, as this will showcase your analytical skills and ability to work under pressure.
