Senior Functional Consultant – Dynamics 365 Sales & Business Central (Contract)
Location: Hybrid – Nottingham
Contract Duration: 6 months initially
IR35 Status: Outside IR35
Overview
We are seeking an experienced Senior Functional Consultant to support a high-profile transformation programme, migrating from a legacy ERP system to Microsoft Dynamics 365 Business Central, alongside implementing and optimising Dynamics 365 Sales (CRM).
This is a key role responsible for shaping the end-to-end quote-to-cash lifecycle, ensuring seamless integration between CRM and ERP, and driving alignment to Dynamics best practice.
Key Responsibilities
Solution & Process Design
- Lead end-to-end process discovery across the commercial lifecycle:
- Opportunity → Quote → Order → Fulfilment → Billing → Service
- Design and optimise the product catalogue, pricing models, and quoting processes within Dynamics 365 Sales
- Ensure alignment and integration between Dynamics 365 Sales and Business Central
- Translate business requirements into functional designs aligned to platform capabilities
- Challenge legacy processes and promote standardised, scalable solutions
Functional Delivery
- Define and document:
- Current and future-state process maps
- Functional requirements and user stories
- Cross-system data models (products, pricing, customers, contracts)
- End-to-end operating model across quote-to-cash
- Support solution design decisions in collaboration with technical and delivery teams
- Drive process optimisation and automation using Dynamics capabilities
Data & Integration
- Support data migration activities, including:
- Product catalogue and pricing structures
- Customer and contract data
- Data validation, transformation, and reconciliation
- Ensure clean and scalable data models across CRM and ERP
Testing & Deployment
- Lead and support UAT, including:
- Cross-system scenario definition (CRM → Business Central)
- Test coordination and execution
- Issue triage and resolution
- Support cutover, go-live, and hypercare activities
- Ensure business readiness and successful adoption of new processes
Key Skills & Experience
Proven experience delivering end-to-end Dynamics 365 Business Central implementations, with strong expertise in Dynamics 365 Sales (CRM), including:
- Product catalogue design
- Pricing and discounting models
- Quoting and proposal processes
- Deep understanding of quote-to-cash (Q2C) processes across CRM and ERP
Strong knowledge of Business Central modules, including:
- Finance
- Sales & Purchasing
- Inventory & Warehousing
- Projects / Jobs / Resource billing
- Service Management
Experience designing and supporting CRM–ERP integrations (D365 Sales & BC) Strong capability in:
- Functional design and documentation
- Process improvement and standardisation
- Stakeholder engagement across business and IT
- Experience migrating from legacy or highly customised systems to Dynamics
