At a Glance
- Tasks: Troubleshoot and resolve complex network issues in a dynamic 24/7 support team.
- Company: Join a cutting-edge tech company focused on enterprise networking solutions.
- Benefits: Enjoy competitive pay, flexible shifts, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with excellent career advancement potential.
- Why this job: Make a real impact by ensuring critical services run smoothly for customers.
- Qualifications: Experience in network support and strong troubleshooting skills required.
The predicted salary is between 38250 - 46750 £ per year.
- Permanent | 4 on / 4 off Shift Pattern
- 12-hour shifts (7am-7pm & 7pm-7am)
We\'re seeking a talented 2nd Line Network Engineer to join a brand-new 24/7 support team, providing advanced diagnostics and support across enterprise networking environments.
You\'ll play a key role in troubleshooting complex connectivity issues, restoring services quickly, and ensuring customers receive exceptional support around the clock.
- What You\'ll Be Doing
- Taking ownership of network-related incidents through to resolution.
- Providing technical support via phone, monitoring platforms, and ticketing systems.
- Troubleshooting routing, switching, firewall, wireless, and connectivity issues.
- Accessing and supporting customer network infrastructure remotely.
- Investigating performance issues, outages, and monitoring alerts.
- Managing escalations and working closely with third-party suppliers and vendors.
- Maintaining accurate technical documentation and incident records.
- Participating in major incident response and structured 24/7 shift handovers.
- Delivering excellent customer service while maintaining SLA performance.
- Previous experience in a 2nd Line Network Support, Connectivity Engineer, NOC Engineer or Service Desk role.
- Strong troubleshooting and incident management skills.
- Experience supporting.
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus)
- Cisco security and firewall technologies
- Cisco Wireless Solutions
- Broadband, WAN and connectivity services
- VLANs and VPNs
- Experience working with networking vendors such as Cisco, Meraki, Extreme, or Fortinet.
- Strong understanding of network security principles.
- Experience with ITSM/ticketing systems, ideally Service Now.
- Excellent communication and customer service skills.
- Must be eligible for SC Security Clearance.
- Experience within a 24/7 support or NOC environment.
- Exposure to enterprise networking technologies including Palo Alto and Forti Gate.
- Cisco, Fortinet or other relevant networking certifications.
- Experience with network monitoring and traffic analysis tools
About You
You\'ll be a proactive and customer-focused engineer with a passion for networking and problem-solving.
You thrive under pressure, take ownership of technical issues, and enjoy working in a collaborative environment where no two days are the same.
With excellent analytical skills and strong attention to detail, you\'ll play a key part in ensuring critical customer services remain operational 24/7
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Network Operations Center Engineer employer: ECS Resource Group
ECS Resource Group is an exceptional employer, offering a dynamic work environment in Oxford where clinical excellence and professional development are at the forefront. With a strong emphasis on collaboration and evidence-based practices, employees benefit from comprehensive training opportunities and a supportive culture that fosters growth within the healthcare sector. Join us to make a meaningful impact in surgical solutions while enjoying the unique advantages of working in a vibrant city known for its rich history and innovation.
