At a Glance
- Tasks: Solve complex networking challenges and provide expert support in a dynamic environment.
- Company: Join a global managed service provider with a focus on innovation.
- Benefits: Competitive salary, career growth, and opportunities for professional development.
- Other info: Fast-paced environment with a supportive senior engineering team.
- Why this job: Make a real impact by optimising network performance and ensuring customer satisfaction.
- Qualifications: Strong expertise in networking technologies and excellent problem-solving skills.
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 3rd Line Network Engineer.
We are seeking a highly skilled and motivated 3rd Line Network Engineer to join our technical operations team. This role is suited to an experienced networking professional who enjoys solving complex technical challenges and providing expert-level support across a diverse range of customer environments.
Working as part of a senior engineering team, you will act as the escalation point for advanced networking issues, ensuring customer services remain resilient, secure and performing at their best. You'll be involved in troubleshooting, fault resolution, technical investigations and supporting ongoing improvements across a wide variety of network technologies.
This is an excellent opportunity for someone who thrives in a fast-paced managed services environment and is passionate about delivering exceptional technical support.
Key Responsibilities:
- Investigate and resolve high-level network incidents that have been escalated from support teams.
- Provide 3rd line technical support for complex networking incidents and service requests across enterprise and ISP environments.
- Monitor, maintain and optimise customer network infrastructure to ensure maximum performance and availability.
- Perform detailed technical analysis to identify root causes and implement long-term solutions to recurring issues.
- Work closely with internal engineering teams to support network changes, upgrades and infrastructure improvements.
- Produce clear technical documentation, update support records and contribute to internal knowledge sharing.
Key Skills:
- Strong technical expertise across enterprise networking technologies including LAN, WAN, wireless, firewalls and SD‑WAN.
- Advanced fault‑finding and diagnostic skills with the ability to resolve complex networking issues efficiently.
- Excellent communication skills with the confidence to engage with customers, colleagues and third‑party suppliers.
- Ability to manage competing priorities while maintaining a high standard of service and attention to detail.
- Experience working within structured support environments using IT service management and ticketing systems.
Further job details available upon application.
Network Engineer employer: ECS Resource Group
ECS Resource Group is an exceptional employer, offering a dynamic work environment in Oxford where clinical excellence and professional development are at the forefront. With a strong emphasis on collaboration and evidence-based practices, employees benefit from comprehensive training opportunities and a supportive culture that fosters growth within the healthcare sector. Join us to make a meaningful impact in surgical solutions while enjoying the unique advantages of working in a vibrant city known for its rich history and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Network Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECS Resource Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECS Resource Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECS Resource Group!
✨Direct Apply to ECS Resource Group
Let's not forget to apply directly through the ECS Resource Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Network Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECS Resource Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECS Resource Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECS Resource Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
