Desk Based Account Manager in Manchester

Employer: Leading Independent Managed Service Provider (MSP)

We’re looking for a driven and customer-focused Desk Based Account Manager to join our Manchester team. In this role, you’ll re-engage with dormant or unmanaged accounts, uncover new opportunities, and build strong, lasting partnerships. You’ll play a key part in guiding businesses through the PSTN/ISDN switch-off, helping them transition to modern, scalable solutions in connectivity, VoIP, cloud, and security.

Key Responsibilities

• Reconnect with dormant or unmanaged accounts, building trust and long-term relationships
• Identify opportunities for product sales and upselling across our portfolio
• Educate clients on the PSTN switch-off, positioning us as their trusted migration partner
• Deliver tailored solutions in connectivity, VoIP, cloud, and cyber security
• Present proposals, negotiate deals, and close business confidently
• Collaborate with internal teams to ensure smooth onboarding and ongoing support

What We’re Looking For

• Proven account management experience (ideally in tech or telecoms)
• Strong sales and solution-based selling skills
• Excellent communication and relationship-building abilities
• Proactive, positive, and quick-thinking mindset
• Skilled negotiator and problem-solver
• Comfortable managing multiple accounts simultaneously
• Tech-savvy with CRM systems and sales tools

Please apply for further details and take the next step in your career as a Desk Based Account Manager with a leading independent MSP!