At a Glance
- Tasks: Provide top-notch onsite and remote IT support while troubleshooting hardware and software issues.
- Company: Join a dynamic IT support team in Lytham St Annes.
- Benefits: Competitive salary plus on-call allowance, with opportunities for growth.
- Other info: Work in a fast-paced environment with a focus on customer satisfaction.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through.
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands‑on hardware experience who enjoys working in customer‑facing environments.
Key Responsibilities
- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
Skills & Experience
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem‑solving abilities
Onsite Services Engineer in Lytham St Annes employer: ECS Resource Group
Join our dynamic team in Lytham St Annes as an Onsite Services Engineer, where we prioritise a collaborative work culture and offer competitive salaries alongside on-call allowances. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that values your contributions, making it an ideal place for those seeking meaningful and rewarding employment in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Services Engineer in Lytham St Annes
✨Tip Number 1
Network like a pro! Attend industry events or local meetups to connect with other IT professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. It’s a great way to demonstrate your hands-on experience and troubleshooting prowess.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common scenarios you might face as an Onsite Services Engineer. Think about how you’d handle hardware issues or customer complaints, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for talented individuals like you. Plus, it’s a straightforward way to ensure your application gets seen by the right people.
We think you need these skills to ace Onsite Services Engineer in Lytham St Annes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on hardware experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Services Engineer role. Share specific examples of your customer-facing experiences and problem-solving skills that align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication abilities. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ECS Resource Group
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and hardware support. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare to share stories that highlight your communication and problem-solving abilities. Think about times when you turned a frustrated user into a satisfied one!
✨Familiarise Yourself with the Company
Do a bit of research on the company’s values and the specific services they provide. This will help you tailor your answers and demonstrate that you're genuinely interested in being part of their team.
✨Prepare for Scenario Questions
Expect to be asked how you would handle certain situations, like a critical hardware failure or a difficult customer. Practising these scenarios can help you articulate your thought process and decision-making skills during the interview.
