At a Glance
- Tasks: Help customers upgrade from analogue to digital phone services with ease.
- Company: Join a dynamic team focused on customer satisfaction and modern solutions.
- Benefits: Enjoy 25 days holiday, your birthday off, and a competitive benefits package.
- Other info: Full training provided with opportunities for career growth.
- Why this job: Make a real difference by guiding customers through important tech transitions.
- Qualifications: Great communication skills and a friendly attitude are all you need!
The predicted salary is between 25000 - 32000 £ per year.
We’re looking for confident, people-focused individuals to join our team as Customer Sales Representatives. This role is all about helping existing customers move from older analogue phone services to modern digital solutions ahead of the UK-wide switch-off in January 2027. You’ll be speaking to customers, explaining the changes in simple terms, and guiding them through upgrading their services — ensuring a smooth and hassle-free transition.
What You’ll Be Doing
- Contacting existing customers via phone and video
- Explaining the analogue switch-off and what it means for them
- Recommending suitable digital alternatives (full training provided)
- Answering questions and handling objections confidently
- Agreeing pricing and securing customer sign-off
- Accurately recording customer details and passing orders internally
- Working towards individual and team targets
What We’re Looking For
You don’t need a technical background — we’re looking for great communicators who are comfortable speaking to customers. Ideal backgrounds include:
- Telesales
- Customer service / call centre
- Retail or hospitality (customer-facing roles)
- Customer retention or outbound calling roles
You’ll be a great fit if you:
- Are confident and friendly on the phone
- Can explain things clearly and simply
- Are comfortable handling objections
- Enjoy working towards targets
- Are organised and detail-focused
What You’ll Get
- Full training and ongoing support
- Clear targets and structured work
- Opportunity to develop sales and communication skills
- Potential to move into a permanent role
- Competitive benefits package including: 25 days holiday + bank holidays, Your birthday off
Customer Sales Representative in Leeds employer: ECS Resource Group
Join a dynamic team as a Customer Sales Representative, where you'll play a crucial role in guiding customers through the transition to modern digital solutions. Our supportive work culture fosters personal and professional growth, offering comprehensive training and clear targets to help you excel. With competitive benefits, including generous holiday allowances and your birthday off, we prioritise employee well-being and satisfaction in a vibrant environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Representative in Leeds
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to ECS Resource Group as a field sales pro!
✨Scout Out the Competition
Research potential competitors for ECS Resource Group and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up ECS Resource Group’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Customer Sales Representative in Leeds
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at ECS Resource Group, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at ECS Resource Group, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at ECS Resource Group.
How to prepare for a job interview at ECS Resource Group
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that ECS Resource Group offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in ECS Resource Group but also helps you get a feel for whether you’d thrive in that environment.
