At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware/software issues.
- Company: Join a dynamic IT support team in Cumbria.
- Benefits: Full training, hands-on experience, and exposure to exciting projects.
- Other info: Work in a fast-paced environment with a supportive team.
- Why this job: Kickstart your IT career with real-world experience and growth opportunities.
- Qualifications: Basic IT knowledge and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
Core hours between 07:00 – 17:30
We’re looking for a Junior Service Delivery Engineer to join a busy on‑site IT support team in Cumbria. This is a great opportunity for someone early in their IT career or looking to build hands‑on experience in a real working environment. You’ll be fully supported with training and development, making this an ideal role if you have a basic IT understanding and a strong willingness to learn.
What you’ll be doing:
- Providing on‑site deskside support to end users (hardware & software issues)
- Setting up and delivering IT equipment (laptops, phones, tablets, etc.)
- Troubleshooting everyday IT problems in a Windows environment
- Supporting users face‑to‑face to keep them up and running
- Managing your own support tickets and working to targets
- Assisting with hardware rollouts, upgrades, and other IT projects
- Helping with simple break‑fix tasks on devices (training provided)
This is a hands‑on role, so you’ll be actively working across customer sites rather than office‑based (don’t worry they are all on the same grounds!).
What we’re looking for:
- Basic IT knowledge (Windows, hardware, Microsoft applications)
- Strong communication and customer service skills
- A proactive attitude and willingness to learn
- Good problem‑solving ability
- Ability to work in a fast‑paced environment
Requirements:
- Full UK driving licence (travel between sites required)
- Must be 21+
- Happy to work on‑site full time
What’s in it for you?
- Full training provided to build your technical skills
- Opportunity to gain hands‑on experience across different systems and environments
- Exposure to projects such as device rollouts and upgrades
This role is perfect for someone who enjoys working with people, solving problems, and wants to grow their career in IT support.
Junior Service Delivery Engineer employer: ECS Resource Group
Join a dynamic team as a Junior Service Delivery Engineer in Cumbria, where you'll receive comprehensive training and development to kickstart your IT career. Our supportive work culture fosters hands-on experience and encourages personal growth, making it an ideal environment for those eager to learn and excel in IT support. With opportunities to engage in exciting projects and a focus on teamwork, you'll find meaningful and rewarding employment here.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Delivery Engineer
✨Join IT Consulting Meetups
Check out local IT consulting meetups or tech conferences in your area. These events are golden opportunities for us to network, meet potential employers, and pick up insider tips about what's happening in the industry. Plus, you might even get a chance to introduce yourself directly to recruiters from companies like ECS Resource Group!
✨Tap Into Online Communities
Get involved in online platforms like LinkedIn groups or dedicated forums for IT consulting. Engaging in discussions and sharing your insights can help us build valuable connections and get noticed by hiring managers. The more active we are in these spaces, the better our chances to land that entry-level gig!
✨Use University Resources
If you're still at uni, don't forget your career services! They often have exclusive job fairs or internship programmes tailored for students in IT consulting. We should definitely take advantage of these opportunities before graduation—it's a great way to get a foot in the door with companies like ECS Resource Group.
✨Showcase Your Skills with Projects
Start building a portfolio of relevant projects or case studies, even if they’re just personal or academic. Showcasing our skills in a tangible way can really impress potential employers. When we apply, let's make sure to highlight these projects in our applications to make us stand out in the crowd!
We think you need these skills to ace Junior Service Delivery Engineer
Some tips for your application 🫡
Highlight Your Tech Skills:In the IT consulting world, it’s super important to showcase your technical skills. Make sure your CV lists relevant programming languages, tools, or platforms you’re familiar with. If you've done any coursework or certifications related to cloud services or software development, weave those into your application!
Showcase Problem-Solving Abilities:IT consulting is all about solving problems for clients, so make your cover letter pop by including examples of how you've tackled challenges in the past. This could be from school projects, internships, or even personal projects. Let us know how you approached the problem and what the outcome was!
Tailored CV for Entry-Level:For an entry-level position like this, keep your CV concise and focused. Highlight your educational background, relevant projects, and any internships or practical experience. Use bullet points to keep it easy to read, and don't hesitate to include your university or any relevant coursework that shows your potential!
Express Enthusiasm in Your Application:As you're starting in your career, it’s vital to convey your eagerness to learn and grow. In your cover letter, mention why you’re excited about the role at ECS Resource Group and how it aligns with your career aspirations. We love seeing candidates who are genuinely passionate about the field!
How to prepare for a job interview at ECS Resource Group
✨Master the Basics of IT Consulting
Since you're aiming for an entry-level position in IT consulting, make sure you've got a solid grasp of fundamental consulting concepts and frameworks. Brush up on your problem-solving techniques and prepare to discuss how you would approach real-world IT challenges - the interviewers will want to see your analytical thinking in action!
✨Get Comfortable with Tools of the Trade
Familiarise yourself with common tools and software used in IT consulting, like project management software and data analysis tools. Being able to mention your experience (or even a hypothetical example) with these can give you an edge and show that you're prepared to hit the ground running at ECS Resource Group.
✨Show Your Willingness to Learn
As this is an entry-level role, employers like ECS Resource Group will be keen to see your eagerness to grow. Prepare to discuss your learning journey, any certifications you've pursued, or industry-relevant projects you’ve tackled during your studies – it’ll highlight your motivation and potential!
✨Prepare for Scenario-Based Questions
IT consulting interviews often include scenario-based questions to test your problem-solving and critical thinking skills. Think of a couple of past group projects or internships where you faced challenges and how you overcame them. This demonstrates not only your technical prowess but also your teamwork and communication skills.
