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For Companies At a Glance
- Tasks: Lead the UK-wide ITSM transformation programme and oversee ServiceNow implementation.
- Company: Join a global managed service provider in the dynamic Mobile Telecoms sector.
- Benefits: Enjoy a contract role with opportunities for professional growth and impactful work.
- Why this job: Be at the forefront of digital transformation and drive meaningful change across teams.
- Qualifications: Experience in enterprise-scale ITSM transformations and strong knowledge of ITIL processes required.
- Other info: Telecommunications background is essential; further details available upon application.
The predicted salary is between 60000 - 84000 £ per year.
ECS Resource Group are currently working in partnership with a global managed service provider whose end client is in the Mobile Telecoms sector. We are assisting them with the search for an ITSM Programme Manager on a contract basis.
Key Responsibilities:
- Lead the full lifecycle of the UK-wide ITSM transformation programme, from MVP through phased delivery
- Oversee implementation of ServiceNow, aligning to standard platform capabilities and best practices
- Drive business-wide process change and adoption of digital workflows across IT, Care, VBTS, and Digital teams
- Manage programme governance, funding, and benefit realisation through executive and financial board approvals
Skills:
- Demonstrated success delivering enterprise-scale ITSM transformations in complex corporate environments
- In-depth experience implementing ServiceNow, including replacing legacy tools (e.g., Remedy)
- Strong knowledge of ITIL processes and how they apply in enterprise operations and platform delivery
- Proven ability to lead business change initiatives and stakeholder engagement across business units
- Telecommunications background (Essential)
Further job details available upon application.
ITSM Programme Manager employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Programme Manager
✨Tip Number 1
Network with professionals in the telecommunications sector. Attend industry events or join online forums where you can connect with others who have experience in ITSM transformations. This can help you gain insights and potentially get referrals.
✨Tip Number 2
Familiarise yourself with ServiceNow and its capabilities. Consider taking a short course or certification if you haven't already. Being well-versed in this platform will give you an edge during discussions with potential employers.
✨Tip Number 3
Prepare to discuss your previous experiences with ITIL processes and how you've successfully led business change initiatives. Be ready to provide specific examples that demonstrate your ability to manage complex projects and engage stakeholders effectively.
✨Tip Number 4
Research the company and its culture before applying. Understanding their values and mission can help you tailor your approach and show how your background in telecommunications aligns with their goals.
We think you need these skills to ace ITSM Programme Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and skills required for the ITSM Programme Manager position. Familiarise yourself with ITIL processes and ServiceNow implementation as these are crucial for the role.
Tailor Your CV: Customise your CV to highlight your experience in delivering enterprise-scale ITSM transformations and your knowledge of telecommunications. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership abilities and your experience with business change initiatives. Mention your familiarity with ServiceNow and how you can drive process change across various teams.
Highlight Relevant Achievements: In both your CV and cover letter, emphasise any relevant achievements, such as successful project completions or improvements in service delivery. Quantify your results where possible to make a stronger impact.
How to prepare for a job interview at ECS Resource Group
✨Showcase Your ITSM Experience
Be prepared to discuss your previous experience with ITSM transformations, particularly in complex corporate environments. Highlight specific projects where you successfully led similar initiatives and the impact they had on the organisation.
✨Demonstrate ServiceNow Expertise
Since the role involves implementing ServiceNow, make sure to articulate your hands-on experience with the platform. Discuss any challenges you faced while replacing legacy tools and how you overcame them.
✨Understand ITIL Processes
Brush up on ITIL processes and be ready to explain how they apply to enterprise operations. Providing examples of how you've implemented these processes in past roles will show your depth of knowledge.
✨Engage Stakeholders Effectively
Prepare to discuss your approach to stakeholder engagement and managing business change initiatives. Share examples of how you've successfully navigated different business units to drive process change and adoption.
