IT Support Analyst

IT Support Analyst

Contract – 6 Months

Day Rate – £260 per day Inside IR35, Umbrella Company

Location – Dumfries

Full time on site

DUE TO THE ROLE BEING FULL TIME ON SITE, APPLICANTS MUST BE WITHIN A COMMUTABLE DISTANCE TO DUMFRIES.

Your responsibilities in the role

• Act as an integral member of the site-based project team, serving as the primary IT point of contact for SMEs, Power Users, and End Users — gathering input, supporting daily project activities, and escalating issues or improvement needs promptly to the central project team.
• Prepare and validate test data, execute test scenarios, log and track defects in Jira, and document results in QTest through successful resolution.
• Configure, maintain, and support shopfloor IT equipment, including RF scanners, label/document printers, tablets, and industrial terminals.
• Support non-SAP shopfloor applications, such as production scheduling, order printing, and the SCADA/MES Bridge.
• Provide on-site IT support to manufacturing and logistics personnel during UAT, DIL, Go-Live, and Hypercare phases.
• Coordinate IT-related activities with the central company project team to ensure process, data, and technical alignment

Skills and Experience

• IT professional with hands-on experience in large-scale ERP/WMS projects (preferred).
• Solid understanding of IT infrastructure (LAN/Wi-Fi, servers, storage, databases).
• Familiarity with shopfloor and warehouse systems (manufacturing execution, scheduling, labelling).
• Good understanding of core manufacturing and warehouse processes (production, maintenance, quality, logistics).
• Strong troubleshooting, documentation, and communication skills, with the ability to work under pressure in a dynamic go-live environment.
• Motivated junior candidates with a strong willingness to learn and develop in these areas will also be considered.