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For Companies At a Glance
- Tasks: Design innovative managed service solutions and collaborate with sales and technical teams.
- Company: Leading managed services provider in cybersecurity and connectivity solutions.
- Benefits: Competitive salary, car allowance, flexible working, and up to £10k OTE.
- Why this job: Shape the future of IT services while making a real impact on customer success.
- Qualifications: Experience in IT managed services and strong design skills required.
- Other info: Opportunity for career growth in a dynamic and supportive environment.
The predicted salary is between 60000 - 62500 £ per year.
Salary: £60,000 – £62,500 per annum plus car allowance and up to £10k OTE. Salary is based on skills and experience.
Location: Home-based (flexible working considered).
Role Overview
Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. The Service Design Architect joins their pre‑sales function and is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. The role works closely with sales and technical specialists to create solutions that are commercially viable, technically sound and aligned to customer requirements.
Key Responsibilities
- Evaluate customer requirements and design appropriate service solutions
- Support sales meetings and present proposals to technical teams and senior stakeholders
- Lead the design process and ensure solutions can be delivered effectively
- Produce documentation, proposals and commercial models for approval
- Manage risk, assumptions and service validation through to handover into operations
- Contribute to ongoing service development and cost modelling
Skills and Experience Required
- Strong background in UK IT managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security
- Experience designing managed service/outsourcing solutions and leading bids worth £100k–£10m+
- ITIL certification with good knowledge of service delivery best practice
- Ability to operate confidently up to CxO level
- Strong documentation, analytical and commercial modelling skills
- Knowledge of TUPE, transitional contracts and public sector procurement is an advantage
Employment Type: Full-time
Seniority Level: Mid‑Senior level
Job Function: Information Technology
Service Design Architect in England employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT managed services space. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by practising your pitch. You want to showcase your experience in designing managed service solutions and your ability to engage with CxO level stakeholders. We recommend doing mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
When you land an interview, make sure to ask insightful questions. This shows you’re genuinely interested in the role and the company. We suggest asking about their current service design challenges or how they measure success in their managed services.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the position. Plus, we love seeing candidates take that extra step!
We think you need these skills to ace Service Design Architect in England
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Design Architect role. Highlight your experience in designing managed service solutions and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Showcase Your Experience: When detailing your work history, focus on projects where you've led bids or designed solutions worth £100k–£10m+. Use specific examples to demonstrate your ability to evaluate customer requirements and deliver effective service solutions. This is your chance to shine!
Keep It Professional Yet Engaging: While we love a friendly tone, remember that this is a professional application. Strike a balance between being personable and showcasing your expertise. We want to get a sense of who you are while also understanding your qualifications.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved!
How to prepare for a job interview at ECS Resource Group
✨Know Your Stuff
Make sure you brush up on your knowledge of IT managed services, especially in areas like Modern Workplace and Security. Be ready to discuss specific projects you've worked on that relate to the role, as this will show your expertise and confidence.
✨Tailor Your Proposals
Prepare to present tailored service solutions during the interview. Think about how you can align your designs with customer requirements and be ready to discuss how you would approach a real-world scenario they might present.
✨Showcase Your Communication Skills
Since you'll be working closely with sales and technical teams, practice articulating complex ideas clearly and concisely. Use examples from your past experiences where you successfully communicated with stakeholders at various levels.
✨Be Ready for Technical Questions
Expect questions that dive deep into your technical knowledge and experience with service delivery best practices. Brush up on ITIL principles and be prepared to discuss how you've applied them in previous roles.
