At a Glance
- Tasks: Reconnect with clients, identify sales opportunities, and deliver tailored tech solutions.
- Company: Leading independent Managed Service Provider based in Manchester.
- Benefits: Competitive salary, career growth, and a supportive team environment.
- Other info: Fast-paced role with opportunities for professional development and collaboration.
- Why this job: Join a dynamic team and help businesses transition to modern connectivity solutions.
- Qualifications: Experience in account management, strong sales skills, and excellent communication.
The predicted salary is between 30000 - 40000 € per year.
We’re looking for a driven and customer-focused Desk Based Account Manager to join our Manchester team. In this role, you’ll re-engage with dormant or unmanaged accounts, uncover new opportunities, and build strong, lasting partnerships. You’ll play a key part in guiding businesses through the PSTN/ISDN switch-off, helping them transition to modern, scalable solutions in connectivity, VoIP, cloud, and security.
Key Responsibilities
- Reconnect with dormant or unmanaged accounts, building trust and long-term relationships
- Identify opportunities for product sales and upselling across our portfolio
- Educate clients on the PSTN switch-off, positioning us as their trusted migration partner
- Deliver tailored solutions in connectivity, VoIP, cloud, and cyber security
- Present proposals, negotiate deals, and close business confidently
- Collaborate with internal teams to ensure smooth onboarding and ongoing support
What We’re Looking For
- Proven account management experience (ideally in tech or telecoms)
- Strong sales and solution-based selling skills
- Excellent communication and relationship-building abilities
- Proactive, positive, and quick-thinking mindset
- Skilled negotiator and problem-solver
- Comfortable managing multiple accounts simultaneously
- Tech-savvy with CRM systems and sales tools
Please apply for further details and take the next step in your career as a Desk Based Account Manager with a leading independent MSP!
Desk Based Account Manager employer: ECS Resource Group
As a leading independent Managed Service Provider based in Manchester, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and development. Our culture encourages collaboration and innovation, offering comprehensive training and career advancement opportunities, while our commitment to customer satisfaction ensures that you will play a vital role in helping businesses transition to modern solutions. Join us to be part of a forward-thinking team where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Desk Based Account Manager
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Be ready to explain how your experience aligns with the role of Desk Based Account Manager. Highlight your account management skills and how you can help them reconnect with those dormant accounts.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the company.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Desk Based Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Desk Based Account Manager. Highlight your account management experience, especially in tech or telecoms, and showcase your sales skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about reconnecting with dormant accounts and how you can help businesses transition to modern solutions. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills:As a Desk Based Account Manager, communication is key. In your application, demonstrate your ability to build relationships and educate clients. Use clear and concise language, and don’t shy away from showing your personality – we’re all about positive vibes!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at ECS Resource Group
✨Know Your Stuff
Before the interview, make sure you understand the company's services, especially around PSTN/ISDN switch-off and the solutions they offer. Familiarise yourself with their portfolio in connectivity, VoIP, cloud, and security. This will help you speak confidently about how you can contribute to their goals.
✨Showcase Your Sales Skills
Prepare specific examples from your past experience where you've successfully re-engaged dormant accounts or upsold products. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your strong sales and solution-based selling skills.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Ask insightful questions about the company culture and team dynamics. This shows that you're not just interested in the role but also in becoming a part of their community.
✨Be Proactive and Positive
Exude a proactive and positive mindset throughout the interview. Share how you tackle challenges and manage multiple accounts simultaneously. Highlight your problem-solving abilities and how you can bring value to the team as a quick-thinking Desk Based Account Manager.
