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For Companies At a Glance
- Tasks: Provide advanced support for core business applications and enhance user experience.
- Company: Join a dynamic team at a leading organisation in Cheltenham.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising systems and ensuring seamless data flow.
- Qualifications: 5+ years in software/application support with strong database and integration skills.
- Other info: Collaborative environment with a focus on innovation and efficiency.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation’s core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience—making sure our business systems remain efficient, intuitive, and aligned to operational needs.
Key Responsibilities
- Application Support & Maintenance
- Incident, Problem & Change Management
- Integration & Data Management
About You
- 5+ years’ experience in software/application support with strong focus on databases and integrations.
- Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
- Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
- Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
- Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.
Application Support Analyst in Cheltenham employer: ECS Resource Group
Contact Detail:
ECS Resource Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by practising common questions related to application support and technical troubleshooting. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub repository that highlights your projects, especially those involving ERP/CRM systems or SQL queries. This gives potential employers a tangible look at what you can do.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Application Support Analyst in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with ERP, CRM, and E-commerce systems, and don’t forget to showcase your SQL skills and any relevant integrations you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about system optimisation and how your background makes you a perfect fit for our Business Systems Team. Keep it engaging and personal!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in past roles. We love seeing candidates who can demonstrate their troubleshooting prowess and how they’ve improved user experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ECS Resource Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially SQL and API integrations. Be ready to discuss complex queries and how you've tackled troubleshooting in past roles. This will show that you’re not just familiar with the tools but can also use them effectively.
✨Understand the Business Processes
Since this role involves a strong business process understanding, take some time to research how ERP, CRM, and E-commerce systems work together. Be prepared to explain how you’ve optimised these processes in previous positions, as it’ll demonstrate your ability to enhance user experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of incidents you've managed and how you approached problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your analytical thinking and how you handle challenges.
✨Familiarise Yourself with Helpdesk Tools
If you’ve used helpdesk or ITSM platforms like ServiceNow or Jira, be ready to discuss your experience with them. Highlight any specific instances where you improved support processes or user satisfaction, as this will align well with the responsibilities of the role.