ECS Resource Group is seeking a Workforce Management Analyst in Birmingham on a hybrid basis. The role focuses on real-time management of telephony performance, resource alignment, and service levels to ensure customer demand is matched with the right staffing.
The successful candidate will monitor live activity, adjust shifts and breaks intraday, and work with Team Leaders to maintain coverage and SLA adherence in a busy customer operations environment.
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Real-Time WFM Analyst — Hybrid Contact Centre in Birmingham employer: ECS Resource Group
As a Senior Configuration Engineer at our leading telecommunications organisation, you will thrive in a dynamic and innovative work culture that prioritises collaboration and continuous improvement. With hybrid working options in Newbury, we offer competitive pay, opportunities for professional growth, and the chance to work on cutting-edge technologies in 4G and 5G networks. Join us to be part of a team that values your expertise and supports your career development in a rapidly evolving industry.
