IT Support Engineer (1st/2nd Line) - MSP
Location: Aldershot, Hampshire
Salary: £30,000 - £34,000, or up to £38,000 for strong MSP experience
Type: Permanent, full-time
The company
Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They're growing their service desk team.
The role
You'll be a first point of contact for business customers, aiming to fix issues on the first call wherever you can. Your work will include:
- Handling support calls and tickets across Microsoft 365, Windows, devices, networks and cloud services
- Day-to-day M365 administration, including users, mailboxes, password resets, MFA and account queries
- Troubleshooting Outlook, Teams, OneDrive, SharePoint and Windows issues
- Logging, documenting and escalating tickets clearly
- Helping with customer onboarding and making occasional visits to customer sites
- Liaising with third-party vendors
What you'll need
- Some experience in IT support or on a service desk
- Confidence and friendliness on the phone and face to face, since this role suits someone who enjoys talking to people
- Comfort troubleshooting everyday issues for business users
- Good attention to detail, and the ability to keep several tickets moving at once
- A full UK driving licence
Nice to have
- MSP experience, Microsoft 365 (Exchange Online, Entra ID, SharePoint), basic networking (Wi-Fi, routers, VPNs) and any IT certifications.
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IT Support Technician in Aldershot employer: ECS Resource Group
As a Senior Configuration Engineer at our leading telecommunications organisation, you will thrive in a dynamic and innovative work culture that prioritises collaboration and continuous improvement. With hybrid working options in Newbury, we offer competitive pay, opportunities for professional growth, and the chance to work on cutting-edge technologies in 4G and 5G networks. Join us to be part of a team that values your expertise and supports your career development in a rapidly evolving industry.
