3rd Line Support Engineer - Microsoft 365 & Cyber Security
Location: Aldershot, Hampshire
Salary: 45,000 - 55,000
Type: Permanent, full-time
The company
Our client is an established Hampshire managed service provider. They support UK businesses with IT, Microsoft 365 and cyber security. They're growing and need a senior engineer who can take ownership of customer environments.
The role
You’ll be the technical escalation point for a range of business customers. Your work will include:
- Managing Microsoft 365 tenants: users, groups, licences, mailboxes, security settings and access controls
- Working across the M365, Exchange, Teams and SharePoint admin centres and Entra ID
- Setting up and supporting MFA, conditional access, and joiner, mover and leaver processes
- Running endpoint security, patching, backup and monitoring, and responding to security alerts
- Onboarding new customers, including discovery, tenant reviews, documentation and setup
- Improving internal processes and technical standards
What you’ll need
- At least 3 years of hands-on Microsoft 365 administration
- Senior support, systems administration or MSP experience
- Hands-on cyber security work, such as endpoint protection, alert response, patching and backup
- Experience with Kaseya tools or similar RMM/PSA platforms (e.g. Datto, Autotask, IT Glue, ConnectWise, NinjaOne)
- Strong Windows and business IT troubleshooting
- Confidence dealing with customers, and good documentation habits
Nice to have
Intune, Defender, Microsoft 365 Lighthouse, Purview, Copilot administration, firewalls, switches and VPNs, and relevant Microsoft or security certifications.
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3rd Line Support Engineer in Aldershot employer: ECS Resource Group
As a Senior Configuration Engineer at our leading telecommunications organisation, you will thrive in a dynamic and innovative work culture that prioritises collaboration and continuous improvement. With hybrid working options in Newbury, we offer competitive pay, opportunities for professional growth, and the chance to work on cutting-edge technologies in 4G and 5G networks. Join us to be part of a team that values your expertise and supports your career development in a rapidly evolving industry.
