At a Glance
- Tasks: Provide 2nd line support for hardware, software, and network issues in a busy environment.
- Company: Join a dynamic team in Wolverhampton with a focus on customer service.
- Benefits: Competitive rate of £220 per day with potential for contract extension.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Make a real impact by supporting users and solving tech challenges.
- Qualifications: Active SC Clearance and experience in 2nd Line Support required.
The predicted salary is between 46200 - 46200 £ per year.
Location: Wolverhampton (Onsite)
Start Date: 3rd August
Contract: Initial 1 month contract with a possible extension
Rate: £220 per day (Inside IR35)
Active SC Clearance is essential.
We're recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment.
Key Responsibilities- Provide 2nd line support for hardware, software, and network-related issues.
- Troubleshoot and resolve incidents across Windows 10/11 environments.
- Support and administer Microsoft 365 applications and services.
- Manage and maintain devices using Microsoft Intune.
- Investigate and resolve VPN and remote access issues.
- Support end-user device deployments, laptop builds, and hardware refresh activities.
- Escalate complex issues where required and work collaboratively with wider IT teams.
- Deliver a high level of customer service while supporting users at all levels of the business.
- Must hold active SC Clearance.
- Proven experience in a 2nd Line Support role.
- Strong Microsoft 365 (O365/M365) support experience.
- Hands-on experience with Microsoft Intune.
- Experience troubleshooting VPN connectivity issues.
- Strong Windows 10/11 support skills.
- Excellent customer service and communication skills.
- Ability to work effectively in a fast-paced, customer-facing environment.
SC Cleared 2nd Line Support Engineer in Wolverhampton employer: ECS Resource Group Ltd
ECS Resource Group Ltd is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. With the flexibility of remote work, competitive daily rates, and opportunities for professional growth in cloud technologies, employees are empowered to lead impactful projects while enjoying a supportive environment that values their contributions.
