At a Glance
- Tasks: Provide hands-on Level 2 IT support and resolve technical issues across the organisation.
- Company: Join a rapidly growing, tech-driven media organisation transforming content delivery.
- Benefits: Collaborative team environment, genuine career development, and exposure to diverse technologies.
- Other info: Opportunity for growth in a dynamic environment embracing innovation.
- Why this job: Make a real impact in a fast-paced workplace where no two days are the same.
- Qualifications: 3+ years in IT Support with strong troubleshooting and communication skills.
Location: Paddington, London - Onsite 5 days per week
Are you an experienced IT Support professional who thrives in a fast-paced, high-energy environment? We're recruiting for a Level 2 IT Support Analyst to join a rapidly growing, technology-driven media organisation that's challenging industry norms and transforming how content is delivered across television, radio, and digital platforms. This is an exciting opportunity for someone who enjoys variety, takes ownership of technical issues, and can remain calm under pressure in a busy and dynamic workplace.
The Role
As an IT Support Analyst, you'll play a key role in ensuring the business operates without disruption. Acting as a central point of contact for IT support, you'll provide hands-on Level 2 support, work closely with outsourced service providers, and help resolve a wide range of technical issues across the organisation. You'll support users across multiple departments, manage incidents through to resolution, and contribute to the ongoing improvement of IT services and processes.
Key Responsibilities
- Deliver Level 2 IT support and assist with escalated Level 1 issues.
- Triage and manage support tickets, assigning and escalating where required.
- Act as the primary day-to-day liaison with outsourced IT support providers.
- Support and maintain Microsoft environments including Azure, Intune, Teams and SharePoint.
- Manage onboarding, offboarding, user accounts and access permissions.
- Support Microsoft 365 applications and wider business systems.
- Maintain accurate documentation of support requests, solutions and configurations.
- Assist with mobile device and connectivity management.
- Work collaboratively with technology and product teams to resolve cross-functional issues.
- Respond to business-critical incidents and help restore service as quickly as possible.
- Continuously improve processes and user experience across the IT function.
About You
We're looking for a proactive and customer-focused IT professional who enjoys solving problems and working in a fast-moving environment.
Essential Skills & Experience:
- Minimum 3 years' experience in IT Support, Service Desk or Desktop Support.
- Strong troubleshooting skills across hardware, software and user support.
- Excellent communication and stakeholder management skills.
- Experience supporting Microsoft 365, Azure, MFA, Conditional Access and account management.
- Solid understanding of networking fundamentals including VPNs, DNS, TCP/IP and Firewalls.
- Experience supporting Windows and MacOS environments.
- Knowledge of ITSM tools and supporting third-party applications.
- Strong documentation and organisational skills.
- Logical, methodical approach to problem solving.
Desirable:
- Experience with HaloITSM, Mimecast, Fortinet and/or Jamf.
- Microsoft certifications.
- Experience supporting users within a fast-paced or operationally critical environment.
What's on Offer?
- Opportunity to join a highly successful and rapidly growing organisation.
- Exposure to a wide range of technologies and projects.
- A collaborative and ambitious team environment.
- Genuine career development opportunities.
- The chance to make a real impact within a business that embraces innovation and change.
If you're a hands-on IT Support professional looking for your next challenge and enjoy working in a fast-moving environment where no two days are the same, we'd love to hear from you.
2nd Line IT Support Analyst in West End employer: ECS Resource Group Ltd
ECS Resource Group Ltd is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. With the flexibility of remote work, competitive daily rates, and opportunities for professional growth in cloud technologies, employees are empowered to lead impactful projects while enjoying a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Analyst in West End
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECS Resource Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECS Resource Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECS Resource Group Ltd!
✨Direct Apply to ECS Resource Group Ltd
Let's not forget to apply directly through the ECS Resource Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Analyst in West End
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECS Resource Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECS Resource Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECS Resource Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
