At a Glance
- Tasks: Provide on-site IT support and troubleshoot hardware/software issues across various customer sites.
- Company: Join a growing IT services team with a focus on customer satisfaction.
- Benefits: Company vehicle, laptop, mobile phone, fuel card, and travel accommodation provided.
- Other info: Flexible working environment with regular travel and varied customer interactions.
- Why this job: Enjoy a dynamic role with diverse challenges and opportunities for growth.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication.
Location: Home Based / Field Based, travel to customer sites around Swindon
Hours: 37.5 hours per week, typically 7.5 hours per day
Equipment Provided: Company vehicle, laptop and mobile phone & fuel card
Security Clearance: Required - or we can put you through this if successful
We're looking for an experienced Field Services Engineer to join a growing IT services team, providing on-site technical support across a range of customer environments. This is a home-based position, however you will be allocated to different customer sites by a central PMO team depending on business requirements. You'll therefore need to be comfortable travelling regularly and working across multiple customer environments.
The role will involve a mixture of desk-side support, field services, hardware and software troubleshooting, Tech Bar support and general BAU IT support.
Key Responsibilities
- Provide high-quality desk-side and field-based IT support across multiple customer sites
- Troubleshoot and resolve common desktop, hardware and software issues
- Take end-to-end ownership of incidents and service requests
- Provide regular updates on open tickets and ensure SLAs are met
- Attend scheduled customer Tech Bars / IT surgeries
- Provide planned and unplanned cover for Site Engineers when required
- Investigate technical issues and escalate appropriately to 3rd Line Support
- Build strong relationships with end users and provide an excellent customer experience
- Work in line with customer processes, procedures and ITIL best practice
- Support continuous improvement across service delivery
What We're Looking For
- Previous experience within a Field Services, Desk Side, Desktop Support or IT Support Engineer position
- Strong hardware and software troubleshooting experience
- Experience working within multi-vendor or complex IT environments would be advantageous
- Good understanding of ITIL best practice
- Excellent communication and customer service skills
- Ability to manage and prioritise your own workload
- Confident working independently across different customer environments
- Flexible and comfortable with regular travel to different customer sites
- Security Clearance required
- Full UK driving licence
There may occasionally be requirements to travel further afield and stay overnight, with hotel accommodation provided. This is a great opportunity for someone who enjoys a varied role, working with different customers, technologies and environments, rather than being based at the same site every day.
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Field Services Engineer in Swindon employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a focus on employee growth, we provide opportunities for skill enhancement and career advancement, all while working on impactful projects in the vibrant city of Wakefield. Our supportive culture ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Engineer in Swindon
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to ECS Resource Group Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for ECS Resource Group Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up ECS Resource Group Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Services Engineer in Swindon
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at ECS Resource Group Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at ECS Resource Group Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at ECS Resource Group Ltd.
How to prepare for a job interview at ECS Resource Group Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that ECS Resource Group Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in ECS Resource Group Ltd but also helps you get a feel for whether you’d thrive in that environment.
